Client Success Manager
CyberCoders New York, NY
- Posted: over a month ago
- $80,000 to $95,000 Yearly
We are a New York City based boutique, full-service technology company. We provide white glove services to small and midsized businesses who need technology support, systems management, and consulting services!
-Opportunity for growth and advancement
-Reports to the COO, and will work closely with other teams including the security, technology and project team.
-Brings excellent communication and relationship building with clients to promote recommended technology changes.
-Serve as point person for substantive changes to clients technology infrastructure either generated from the technology team.
-Stay current on technology trends and new tools so you can properly advise your clients.
-Prepare project quotes and estimates, handle existing sales process.
-Keep abreast of clients project lifecycle, ensuring smooth handoff from project team to service teams.
-Periodically serve as an escalation point for guidance with on-call requests and issues.
-Work with Client Services team to schedule and keep track of CIO meetings.
-Prepare CIO review presentations and attend all meetings.
-Follow up with CIO meeting recommendations, projects, etc. and ensure they are addressed quickly and efficiently.
-Hand off to appropriate teams, ensuring clients needs are properly met.
-Conduct regular phone calls and in-person visits to clients to solidify relationships.
-Coordinate with other teams or partners as needed.
-Handle client care situations, whether a result of technical or personnel issues.
-Review relevant survey results and take appropriate action.
-Work with clients and marketing team to encourage referrals.
-Current on techhnology trends
Applicants must be authorized to work in the U.S.
CyberCoders, Inc is proud to be an Equal Opportunity Employer
All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, protected veteran status, or any other characteristic protected by law.
Your Right to Work – In compliance with federal law, all persons hired will be required to verify identity and eligibility to work in the United States and to complete the required employment eligibility verification document form upon hire.
AddressNew York, NY
BusinessView all jobs at CyberCoders