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Client Success Manager

Cybercoders New York, NY
  • Posted: 13 hours ago
  • Full-Time
Client Success Manager
If you are a Client Success Manager with experience, please read on!
What You Will Be Doing
One of our key differentiation is that we build relationships with our clients which allows us to grow and adapt with them after the project is over. You are the center of this relationship and responsible for ensuring a successful initial and on-going deployment of BluePlanner software to both new and existing CPG clients. As the primary point of contact, you work closely with clients through regular support and project calls, online shared spaces, and occasional travel to the customers location to make sure all needs are understood and met. Typical activities include communicating with the client (verbal and written), gathering client requirements, configuring BluePlanner, liaising with our development team to implement software enhancements and new features, and contributing to the product development roadmap. You have opportunities for advancement as the company grows and you develop BluePlanner expertise and project management skills.



RESPONSIBILITIES
-Manage the implementation using agile project management methods, standard business processes, and shared workspaces that keep the customer and our team synchronized
-Develop new customer relationships by understanding their business needs and motivations
-Translate requirements into optimal configured solutions or align changes with our product roadmap
-Use Agile Development methods to configure the software with the customer
-Provide detailed technical specifications for developers to deliver customer requirements
-Maintain and nurture existing client relationships to ensure the solution evolves with them
-Support existing customer implementations via regular meetings and online help desk management
-Develop expertise in BluePlanner functionality across TPM, Analytics, and Optimization
-Train and develop team members based on lessons learned and best practices from projects
-Test new functionality based on customer and roadmap requirements before deployment
-Contribute improvements to the product roadmap based on broad understanding of customers go to market needs to enhance existing customer subscriptions and provide new features for future customers
What You Need for this Position
Requirements
-Bachelors with a minimum 3-5 years of work experience, including Business Analysis and Project or Account Management
-Strong autonomy, attention to detail, organizational skills, leadership skills, and interpersonal skills
-Excellent written and verbal communication proficiency
-Experience supporting, deploying, training and integrating software, ideally with SaaS
-Technical experience and / or knowledge of technical concepts such as Databases and Web Applications
-Understanding and experience with the Software Development Life Cycle and Agile methodologies
-Open to occasional travel for client visits (less than 20%)
-Thrives in a variable pace environment, moving from project work to client support to internal product development
-Comfortable working in unstructured situations and creating processes
-Experience within the Retail or Consumer Packaged Goods industries (as an employee, business consultant, or software / service provider) especially in Trade Promotion Management (TPM) is a big plus but not required
So, if you are a Client Success Manager with experience, please apply today!
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Applicants must be authorized to work in the U.S.



CyberCoders, Inc is proud to be an Equal Opportunity Employer

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, protected veteran status, or any other characteristic protected by law.

Your Right to Work – In compliance with federal law, all persons hired will be required to verify identity and eligibility to work in the United States and to complete the required employment eligibility verification document form upon hire.

Cybercoders

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