Entry Level - Customer Service Representative
Are you a highly motivated, energetic person with a positive attitude? Do you enjoy helping customers by handling incoming and outbound calls, researching order history and finding resolutions? Do you love to cook? Then Cutlery and More might be the right fit for you!
Job Type: Permanent Full Time
Pay: $16.00/hour with possibility of raises based on performance yearly
Hours: 30+ hours a week. Company work hours are Monday through Saturday 9AM-5PM. Must be willing to work a Saturday or Sunday each week during our busy time (November-January) and be flexible for possibility of overtime work.
Cutlery and More is a family-owned, online retailer that specializes in products for the at home kitchen. Our combined office & warehouse is located in East Dundee, IL.
Check out our website to get to know us better: www.cutleryandmore.com
Duties and Responsibilities:
Taking incoming calls & making outgoing calls to customers to resolve questions about our products or their order
Responding to customer emails
Placing an order over the phone while using our administration program on the computer
Job Requirements & Skills
High School Diploma or GED
Some customer service experience
Excellent spelling & grammar skills
Basic computer skills which include working knowledge of Microsoft Outlook, navigating a website & browsing the internet
Ability to work under deadlines & produce high quality work
Excellent organization skills
Must be able to work well & communicate with team and other departments
Must be able to multi-task and adapt to change when necessary
Medical, dental, LTD & life insurance
401k plan with company match
Employee product discounts
Comfortable & casual work environment