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Vice President Operations CES

Customs Goods LLC
Carson, CA
  • Expired: over a month ago. Applications are no longer accepted.
Job Description

Custom Goods is a high-growth, fast-paced Company comprised of multiple legal entities spanning traditional warehouse operations, drayage and transportation, customs GO warehousing, and Centralized Exam Stations. In business since 1998, Custom Goods prides itself on maintaining a diverse set of customers and business streams across multiple industries which allows for more stable revenue and growth.


In this role, the Vice President of CSS Operations is responsible for establishing and fostering a culture that supports our vision of being a benchmark provider of customized solutions for our customer, our company, and our people. With oversight of the nation’s first Air Centralized Exam Station and two Container Centralized Exam Stations, this individual sits at the center of our mission statement to become the strongest link in our customers supply chain with responsibilities ranging from establishing common business processes, maintaining and nurturing strong business relationships with CBP and the broker community, delivering exceptional service, and full P&L responsibility. This individual must be experienced in managing multiple facility locations and transportation operations. The individual will be tasked with integrating facility and transportation operations together to create synergies in processes, service, and costs. Furthermore, they will work with key cross-functional partners throughout the organization to coordinate the execution for customers. This critical position will play an essential role in developing the growth strategy for CSS and must have a solid track record of building and managing successful teams.

Essential Functions:

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

  • Strong working knowledge of Customs Border Patrol (CBP) Centralized Exam Stations (CES) and the Freight Forwarding business processes is a plus
  • Responsible for setting strategic direction for the CSS business unit and expanding service offerings by cultivating and growing our relationships with CBP and the Broker community
  • Responsible for establishing and managing Key Performance Indicators which deliver world class service
  • Responsible for the management of all CSS operations and staff
  • Responsible for assessing and maintaining strong relationships with transportation partners to ensure cost and service are increasing our value proposition
  • Reviews activities, costs (full P&L responsibility), operations, and forecast data to determine department or regional progress toward stated goals and objectives
  • Drives an “Intense Safety Focus” culture throughout all facilities
  • Ensures facility audits are completed on time and reviews performance to ensure compliance with all Customs related requirements
  • Ensures the quality management system procedures and processes are implemented and maintained; oversee productivity, quality, and safety in accordance with company needs and customer requirements
  • Works closely with executive management and CSS Client Management Vice President to review achievements and discuss required changes in goals or objectives resulting from current status and conditions
  • Drives continuous improvement across all sites ensuring a “Passion for Excellence” is a constant focus to drive cost reductions and improve service levels
  • Oversees all site equipment purchases and/or leases. Works closely with the VP of Operations Support with equipment selection and leasing/purchasing contracts and negotiations
  • Responsible for monitoring the recruitment, onboarding, and retention of employees and leadership to ensure CSS is staffed to exceed customer expectations and is viewed as an employer of choice
  • Responsible for creating an atmosphere that promotes employee involvement while communicating regularly with all employees keeping them abreast of our Company values and goals

Core Behaviors:

Demonstrate to comply with Custom Goods’ Core Behaviors:

  • Servant Leadership
  • Passion for Excellence
  • Integrity
  • Resilient
  • Intense Safety Focus
  • Trust

Required Education and Experience

  • Minimum 10 years of Senior Management experience in high volume diverse Third Party Logistics (3PL) operations focused on large cross-dock/transloading operations or large LTL operations or large Freight Forwarding operations all with high custom counts and high service level expectations as well as port/rail drayage, domestic FTL/LTL transportation operations
  • Bachelor's degree in Business Logistics or Transportation or 10 years equivalent work experience
  • Computer literacy with MS Office Suite essential; prior experience with Warehouse Management Systems or Transportation Management Systems desirable
  • Excellent interpersonal and communication skills, both verbal and written
  • Strong leadership and leadership development skills with demonstrated experience in effectively managing and leading teams
  • Strong background in managing process improvement/efficiencies and problem solving
  • Demonstrated planning, project management, problem solving techniques and analytical skills; able to partner and communicate with all levels of an organization from hourly associates to senior management as well as customer contacts at various levels
  • Prior experience with the preparation of operating budgets, capital improvement projects, cost reduction initiatives and productivity improvement plans, ROI’s, and the ability to understand financial statements and resulting cost implications
  • Strong presentation skills
  • Ability to balance customer and business perspectives
  • Proven ability to measure and perform against internal expectations, industry standards, WMS systems, equipment, and safety related programs
  • Working knowledge of OSHA, DOT, HAZMAT, FDA regulations
  • Demonstrate the ability to develop and maintain collaborative relations among all levels of an organization

AAP/EEO Statement: The Company is committed to providing equal employment opportunities to all employees and applicants without regard to race, religion, color, sex, national origin, citizenship status, uniform service member status, age, disability, sexual and gender orientation, genetic information or any other protected status in accordance with all applicable federal, state and local laws.

This commitment extends to all aspects of the Company’s employment practices including, but not limited to, recruiting, hiring, promoting, transferring, compensation, benefits, training, leaves of absence, termination, and other terms and conditions of employment.

Customs Goods LLC


Carson, CA
90745 USA