Technical Writer (Contract)

Company Description

Customized Energy Solutions (CES), a privately-held company, is a leading service provider of market intelligence and operational support services to companies participating in the retail and wholesale electric and natural gas markets. Utilizing deep know-how developed since the inception of the deregulated energy markets, CES provides accurate & timely analysis on regulatory changes, market opportunities, and operational efficiencies for electricity and natural gas commodities. Join a rapidly growing company in an exciting and dynamic work environment. As one of the top 100 fastest growing companies in the Philadelphia region, Customized Energy Solutions offers an opportunity for significant professional growth.

Customized Energy Solutions Ltd. has been recognized regionally and nationally for its impressive and sustained growth, including INC. 500 / 5000 and The Philadelphia Business Journal as a Top 100 Companies in Philadelphia, Hall of Fame for five or more consecutive years. It was ranked as one of the "Best Places to Work" by the Philadelphia Business Journal.

Our team of associates at CES is highly motivated, innovative, and passionate about providing excellent Services to our clients. We look for individuals interested in growing with our company, and working in an exciting, open and collegial work environment. Our main office is in Philadelphia, with satellite offices in various U.S. states, Canada, Japan, India and Vietnam.

Job Description

Customized Energy Solutions is looking for an experienced technical writer to join our team to document our energy client facing system which includes client facing UI, API, internal application and jobs, data ETL processes and more. The ideal candidate will have proven success in a highly technical field, such as software development, computer science, or engineering. Also important in this role is an ability to evaluate and analyze complex information and a natural desire to help people understand the content.

The position is a 9-month contract with potential extension. Some domestic travel is required.

Objectives of this role

• Develop comprehensive documentation that meets organizational standards.
• Gain deep understanding of products and services, and translate complex information into simple, polished, engaging content.
• Write user-friendly content that meets the needs of target audience, turning insights into language for user success.
• Develop and maintain detailed database of reference materials, including business domain knowledge, usability tests, and design specifications.
• Evaluate current content and develop innovative methods for improvement.

Responsibilities

• Research, outline, write, and edit content, working closely with team members to understand project requirements.
• Gather information from subject-matter experts and develop, organize, and write procedure manuals, technical specifications, and process documentation.
• Work with business product team, development team and support team to identify documentation repositories, revise and edit, and determine best solutions for data compilation and centralized storage.
• Research, create, and maintain information architecture templates that adhere to industrial standards and allow for easy data migration.

Qualifications

Required

• Three or more years of experience as an effective technical writer
• Proven ability to quickly learn and understand complex subject matter.
• Experience in writing documentation and procedure manuals for various audiences
• Superb written communication skills, with a keen eye for detail
• Experience in working with engineers to improve user experience (ex: design, UI), refine content, and create visuals and diagrams for technical support content.
• Ability to handle multiple projects simultaneously.

Preferred

• Bachelor's degree (or equivalent) in journalism, communications, or relevant technical field
• Firm understanding of SDLC (systems development lifecycle)
• Previous experience in software development
• Experience in using tools like JIRA Confluence, Microsoft Visio and Microsoft SharePoint to create and manage documentation.

Additional Information

Customized Energy Solutions offers competitive salary commensurate with experience. Benefits include performance bonus and profit-sharing Medical Savings Account, comprehensive health Insurance, disability insurance, life insurance, and 401K matching and tuition reimbursement. Excellent opportunities for advancement