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Value Added Service Representative

Customer Engineering Services (CES) Shreveport, LA

  • Expired: over a month ago. Applications are no longer accepted.
Job Description

Many states are eliminating the COVID-19 relief payments but we have openings, Join Our Team Today!!

 

Customer Engineering Services, LLC (CES) is a provider of Technical Services. We provide product installation, preventative maintenance, on-site repairs, and helpdesk services for clients with inventory throughout the U.S. We currently have a career opportunity for a Value-Added Service  Representative in the Shreveport, LA area. 

 

The Value-Added Service Representative is an entry-level, field service position that is critical to our business. They provide support on multiple projects with a focus on merchandising, sales & marketing support,  equipment exchange, customer training, product and site aesthetics, and project-related services. We count on our team to provide quality services to all CES customers.

 

Benefits and Perks:

 

  • Company paid vehicle provided

  • Comprehensive insurance offerings including Health, Dental and Vision; Employee Assistance Program; 401(k) matching program

  • Company Provided Cell Phone

  • Company Credit Card

  • Paid ST/LT disability

  • Paid Life Insurance Policy

  • PTO


You will have the opportunity to join a team of service representatives who provide best in class levels of customer service by:

 

  • Traveling to multiple customer locations on a daily basis

  • Interacting with customer’s employees, their management personnel and their customers daily

  • Adhering to program directives as communicated by the client and management

  • Scheduling customer visits ensuring that projects and visit goals are completed timely

  • Providing Sales and Marketing Support to customer

  • Providing customer training as required

  • Performing basic equipment troubleshooting and software installation, removal, product and site aesthetics/cleaning, and project-related activities

  • Evaluating equipment condition 

  • Conducting site surveys and audits

  • Utilizing a phone application ticketing system to record daily activities

  • Interacting and working with internal field representatives

  • Maintaining a professional appearance based on Company policy



Requirements

The successful candidate will have the following qualifications:

 

  • Prior experience in retail, merchandising, field service, or customer service preferred

  • The ability to relate to customers in a professional and courteous manner

  • Excellent written, verbal and listening skills

  • Excellent time-management skills 

  • Ability to perform timely and accurate reporting

  • The ability to travel extensively (occasional overnight stays)

  • Possess basic computer, mobile device, and web-based applications skills

  • Technical aptitude

  • The ability to maintain excellent attendance and adherence to assigned work schedules

  • The ability to lift up to 50lbs several times during the day


Requirements:

  • High School Diploma or GED (formal training/technical school courses a plus)

  • Prior field maintenance experience (a plus)

  • Demonstrate good technical aptitude 

  • Basic Computer and Mathematical Skills

  • Ability to adapt to ever-changing environments and work assignments

  • Excellent driving record



Benefits
Customer Engineering Services is an Equal Opportunity Employer. CES does not discriminate on the basis of race, religion, color, sex, gender identity, sexual orientation, age, non-disqualifying physical or mental disability, national origin, veteran status or any other basis covered by appropriate law.

Customer Engineering Services (CES)

Address

Shreveport, LA
USA

Industry

Business

View all jobs at Customer Engineering Services (CES)