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Value Added Service Representative

Customer Engineering Services (CES) Shreveport, LA

  • Expired: over a month ago. Applications are no longer accepted.
Job Description

Many states are eliminating the COVID-19 relief payments but we have openings, Join Our Team Today!!


Customer Engineering Services, LLC (CES) is a provider of Technical Services. We provide product installation, preventative maintenance, on-site repairs, and helpdesk services for clients with inventory throughout the U.S. We currently have a career opportunity for a Value-Added Service  Representative in the Shreveport, LA area. 


The Value-Added Service Representative is an entry-level, field service position that is critical to our business. They provide support on multiple projects with a focus on merchandising, sales & marketing support,  equipment exchange, customer training, product and site aesthetics, and project-related services. We count on our team to provide quality services to all CES customers.


Benefits and Perks:


  • Company paid vehicle provided

  • Comprehensive insurance offerings including Health, Dental and Vision; Employee Assistance Program; 401(k) matching program

  • Company Provided Cell Phone

  • Company Credit Card

  • Paid ST/LT disability

  • Paid Life Insurance Policy

  • PTO

You will have the opportunity to join a team of service representatives who provide best in class levels of customer service by:


  • Traveling to multiple customer locations on a daily basis

  • Interacting with customer’s employees, their management personnel and their customers daily

  • Adhering to program directives as communicated by the client and management

  • Scheduling customer visits ensuring that projects and visit goals are completed timely

  • Providing Sales and Marketing Support to customer

  • Providing customer training as required

  • Performing basic equipment troubleshooting and software installation, removal, product and site aesthetics/cleaning, and project-related activities

  • Evaluating equipment condition 

  • Conducting site surveys and audits

  • Utilizing a phone application ticketing system to record daily activities

  • Interacting and working with internal field representatives

  • Maintaining a professional appearance based on Company policy


The successful candidate will have the following qualifications:


  • Prior experience in retail, merchandising, field service, or customer service preferred

  • The ability to relate to customers in a professional and courteous manner

  • Excellent written, verbal and listening skills

  • Excellent time-management skills 

  • Ability to perform timely and accurate reporting

  • The ability to travel extensively (occasional overnight stays)

  • Possess basic computer, mobile device, and web-based applications skills

  • Technical aptitude

  • The ability to maintain excellent attendance and adherence to assigned work schedules

  • The ability to lift up to 50lbs several times during the day


  • High School Diploma or GED (formal training/technical school courses a plus)

  • Prior field maintenance experience (a plus)

  • Demonstrate good technical aptitude 

  • Basic Computer and Mathematical Skills

  • Ability to adapt to ever-changing environments and work assignments

  • Excellent driving record

Customer Engineering Services is an Equal Opportunity Employer. CES does not discriminate on the basis of race, religion, color, sex, gender identity, sexual orientation, age, non-disqualifying physical or mental disability, national origin, veteran status or any other basis covered by appropriate law.

Customer Engineering Services (CES)


Shreveport, LA



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