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Technical Sales Support

Custom Computer Specialists, Inc.
Lincoln, RI
  • Expired: November 30, 2022. Applications are no longer accepted.

OVERVIEW We are looking for an Inside Sales Support and Pricing Coordinator who will be responsible for developing customer relationships that promote retention and loyalty. This is a great way to gain exposure of the IT world and learn our framework for commercial IT solutions. Our goal is providing an optimal customer experience and enhancing our customers' lives through technology products and solutions. RESPONSIBILITIES * Create Bill of Materials * Responsible for day-to-day sales support of accounts as assigned * Communicating with the client as the organization's point of contact * Account management, quoting, customer service, troubleshooting obstacles for alternatives and sales support * Responsible for collaborating with internal Sales and Sales Support teams as well as external vendors to produce accurate, precise, and timely price quotes for clients and prospects * Generate complex product quotes, working directly with customers, manufacturers, and distributors to ensure accuracy and completeness of data * This requires calculating margins and fixed sell prices, unit of measure validations, and confirming positive gross profits ("GP") for all product prices being loaded * Conduct market research data to determine pricing strategies to keep competitive standards * Determine optimal prices that will contribute the overall positive impact of the business * Develop technology plans to ensure product Lifecycle Advantage is properly managed * Conduct occasional onsite visits to foster existing relationship and become a trusted advisor * Review customers' past sales for new opportunities to upgrade equipment or renew licensing * Create roadmaps for future sales with the AEs * Drive new business and increase product adoption, ensuring retention and satisfaction * Resolve customer concerns, set realistic expectations, and escalate issues as necessary * Function as interface between account manager and distribution channel * RFP/bid response coordination * Manage proposal compilation and collection of proposal components * Generate renewal quotes for submission to customer * Provide active follow-up until purchase order is received * Update and manage NetSuite records * Creation of product quotes and proposals * Manage product discounts and promotions QUALIFICATIONS * Analytical thought process & creative thinking skills * Mathematical/ Statistical Analysis * Microsoft Excel driven * Strong phone presence and listening skills * Organizational skills and effective time management * Customer relationship skills * Excellent verbal and written communication skills * 4-year degree or equivalent work experience

Custom Computer Specialists, Inc.

Address

Lincoln, RI
02865 USA

Industry

Business

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