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Systems Administrator

Currance
Phoenix, AZ
  • Posted: over a month ago
  • Full-Time
Job Description

This is a hybrid position in Phoenix, AZ. Candidates who meet the minimum qualifications will be required to complete a video prescreen to move forward in the hiring process.

Hourly Rate: $33.00 - $42.00

Job Overview

The Systems Administrator provides product support for its customers and employees, in addition to support for all Currance productivity technologies.

Job Duties and Responsibilities

  • Provide L2 to L3 support for customer support tickets, escalate tickets when needed
  • Provide Currance product support for customers and employees.
  • Provide support for Currance productivity technologies including, but not limited to desktop/laptop hardware and operating system (Windows 10) support, Microsoft Office 365, video conferencing solutions like Microsoft Teams and Zoom, on-premises and cloud-based file sharing, printing, basic networking, and end user account administration and troubleshooting.
  • Maintain Zoom account management and documentation.
  • Provide support via phone calls, chat, text, email, support queues, and operational alerts.
  • Ongoing notification to employees on the status of open tickets, including escalations
  • Properly document and close tickets when resolved
  • Set up end-user accounts using reference lists and update lists as needed/directed
  • Run reports related to account volumes and overall activity, as directed
  • Manually perform account provisioning and/or troubleshoot account and access issues
  • Install, configure, and support other technologies, as directed
  • Maintain a clean office environment.
  • Other duties as assigned.

Qualifications

  • 7 years or more Proficiency in the Microsoft Office Suite of products
  • Experience managing IP Phone systems
  • ITIL training and certification a plus
  • Excellent customer service skills, written and verbal communication skills, problem solving, and follow-up skills are essential
  • Experience with SSIS, SSRS, and SSAS.
  • Must have a quiet, secure place to work from due to confidentiality and security requirements
  • 5+ years of customer/technical Support related to Information Technology
  • 5+ years Microsoft Office 365 administration
  • Proficient in Microsoft SQL/TSql
  • Experience with Microsoft IIS
  • Experience with Azure Active Directory management of devices and users
  • Desktop build experience
  • Windows Server Administration
  • PowerShell Scripting

Knowledge, Skills, and Abilities

  • Knowledge of Windows 11
  • Knowledge of networking systems and protocols
  • Knowledge of remote desktop support systems
  • Knowledge of operating systems, office software, enterprise software, and server systems
  • Skilled in managing enterprise Zoom accounts
  • Skilled in computer hardware systems, routers, and peripherals
  • Skilled problem-solving skills
  • Skilled interpersonal and communication skills
  • Skilled in written and verbal communication skills
  • Skill in customer service skills
  • Ability to resolve technical issues efficiently and timely

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Currance

Address

Phoenix, AZ
85020 USA

Industry

Technology

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