Cummins / 1-800-Radiator is looking for enthusiastic people who are driven to succeed, enjoy working with people and have exceptional customer service skills. Come join our team as an Inbound Call Center Representative in our Baltimore location and earn a portion of your sales in addition to your normal pay. We reward hard work and offer rapid pay advancement for great performance.
We sell wholesale automotive parts and will train you on our products. Bilingual Spanish speaking is preferred. We offer comprehensive benefits, flexible hours and casual attire. You have a great opportunity to start at the ground floor, and work your way up or come in with experience if you have it. We are just looking for the great people to join our team!
•Pro-active mindset with ability to multi-task in fast paced environment
•Bilingual Spanish speaking preferred
•Excellent organizational and problem-solving skills
•Superior communication and phone skills
•Excellent attention to detail
•Great team player
•Patience, composure and a friendly personality
RESPONSIBILITIES INCLUDE BUT ARE NOT LIMITED TO:
•Answer 60-80 inbound calls per day from customers looking for price, availability and delivery information.
•Provide friendly customer service to wholesale and retail customers.
•Generate new and repeat sales by providing product and technical information in a timely manner to customers.
•Find out what the customer needs and recommend specific products and solutions.
•Accurately process customer orders.
•Proactively recommend items needed by customers to increase sales and customer satisfaction.
•Problem solve and assist customers in facilitating deliveries and minimize freight costs.
•Manage time effectively, meet personal goals and work effectively with all teams members.
•Overtime and weekends are available.
•Excellent telephone and listening skills
•Previous sales/call center experience preferred
•Multi-tasking, Resolving Conflict, and stress tolerance
•Ability to achieve goals on a daily basis
•Positive attitude and willingness to learn
•Proficient with computers and Microsoft Office
•Great work ethic and self-motivated
•Bilingual Spanish speaking a plus
Visit us at: www.cumminsradiator.com and www.1800radiator.com. We are a locally owned company but part of a large national network. This combination allows us to excel at what we do and we have been growing rapidly over the last 10 years.
We currently have 6 warehouses in the Maryland, Pennsylvania and Delaware. We are looking for people who enjoy a fast-paced work environment and want to help us continue to grow!