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Client Service Representative

Cumberland Animal Clinic
Cumberland Center, ME
  • Posted: over a month ago
  • Full-Time
Job Description

This position is eligible for our quarterly profit-sharing bonuses!

Cumberland Animal Clinic is looking to add an adaptable Customer Service Representative to their team in Cumberland, ME! This role will be full-time and requires some Saturday morning availability.


Key Responsibilities:

  • Answers telephone calls quickly, efficiently and in a professional and friendly manner using a multi-line system
  • Warmly greets clients
  • Prepares patient files
  • Receives and relays client correspondence and updates client financial records
  • Answers client’s inquiries about basic animal care questions and routine procedures
  • Educates clients on over-the-counter products such as flea and tick preventions
  • Admits patients and handles medical records entries accurately
  • Prepares client invoices for services performed
  • Handles payment transactions.
  • Receives and relays telephone, fax, and email messages accurately and promptly
  • Assists with basic restraint and animal handling in the exam room.


Requirements and Essential Skills:

  • High school diploma or equivalent
  • Previous experience working in the veterinary or animal care field
  • Significant experience with basic office functions in a busy office environment
  • Must be reliable and punctual
  • Must be a team player and have compassion for pets and their people
  • The ability to handle stressful situations with grace, compassion and professionalism
  • Understands different communication styles and modifies their behavior accordingly
  • Solutions-based, able to handle conflict respectfully and maintain composure amidst busy and constantly changing circumstances



About us:

Cumberland Animal Clinic is a state-of-the-art Rarebreed practice, located in Cumberland, Maine. They are a five doctor practice specializing in preventative care and wellness, medical case diagnostics, surgery, dentistry and imaging. They also offer a fully stocked veterinary pharmacy, house call capability and emergency care. In addition, their 7000 sq. foot facility is designed with the environment in mind; it features green insulation, environmentally friendly heating and cooling, energy-efficient lighting and a solar farm on site that provides the bulk of the hospital’s power!


Cumberland, Maine is a quaint small-town located on the coast of Southern Maine. It’s conveniently located 11 northeast of the city of Portland and southwest of Freeport. Cumberland has a rich farming history and prides itself on being community-oriented as well as one of the safest places to live in Maine. Combine the allures of the forest, the coastal landscape and a bustling regional town center all in one!


A common purpose with an uncommon passion—this is Rarebreed Veterinary Partners. We are a purpose-driven team placing talent first by supporting professionals to thrive in our industry and empowering hospital teams to provide exceptional care for pets and their owners. We pride ourselves on going the extra mile to create exceptional work experiences for all our employees.  After all, work should be your happy place! We focus on providing the best culture, tools, and support to our hospitals to allow the staff to focus on what they love most, caring for our animals.



What else do we have to offer?

At Rarebreed, we provide employees in the veterinary profession with the best work experience by creating and fostering a great culture where you can thrive. We value you and offer a one-of-a-kind, flexible total compensation package that consists of the following:

  • Competitive base compensation plus bonus incentive
  • Competitive medical, dental, and vision insurance coverage (or opt-out incentive)
  • Company-paid 3% 401(k) contribution
  • Generous paid time off to ensure work/life integration
  • Employee Referral Award Program
  • Company-paid life insurance, short term, and long-term disability
  • Medical and Dependent Care Flexible Spending Accounts
  • Access to Employee Assistance Programs
  • Continuing education time off and reimbursement
  • Pet Care discounts for your family pets at our clinics
  • Free monthly wellness meetings focusing on stress & anxiety reduction and mindfulness
  • Free online group exercise classes, such as yoga and HIIT (High Energy Interval Training), twice a week, taught by certified trainers
  • Free quarterly financial wellness classes to provide guidance in areas such as student loan debt, budgeting, improving credit scores, mortgages, and refinancing 


Employment will require the successful completion of references and background checks.


Rarebreed Veterinary Partners provides equal employment opportunities to all employees and applicants for employment in all job classifications without regard to race, color, religion, age, mental disability, physical disability, medical condition, gender, sexual orientation, genetic information, ancestry, marital status, national origin, veteran status, and other classifications protected by applicable state and local non-discrimination laws.


Learn more about our career opportunities at:

Cumberland Animal Clinic


Cumberland Center, ME
04021 USA



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