Branch General Manager

Responsibilities:

Culligan is currently seeking a General Manager who will be responsible for achieving the budgeted goals for revenue, business income, and balance sheet management and for ensuring that all employees provide a level of customer service that routinely exceeds the expectations of the customer.

Specific Job Function:

• Drive the business toward profitable growth.
• Safeguarding the assets of the branch.
• Full operational responsibility for all profit and loss related activities of the branch.
• Monitor overtime & temporary labor utilization and tightly control their use.
• Prepare all staff members to be in position to deliver exemplary customer service and measure the job performance of the staff to ensure customer satisfaction.
• Motivate and recognize the contributions of the branch personnel to establish a team culture.
• Ensuring that all branch personnel receive an annual performance evaluation and salary review in a timely fashion.
• Financial analysis of the business to identify trends and prospective problem areas; incorporate prompt corrective actions as applicable.
• Personally, responds to difficult customer inquiries and/or unusual situations.
• Manage the efficient routing of deliveries and service calls.
• Execute program(s) to meet/exceed the sales plan.
• Prepare business forecasts and budgets as required.
• Manage branch payables, inventory, and receivables in conjunction with appropriate Corporate and branch personnel.
• Maintain a working knowledge of the competition within the local marketplace.
• Responsible for the recruitment, selection, and development of all branch employees.
• Consistently administer company policies and procedures within the branch.
• Spend a reasonable amount of time in the field performing training missions with branch personnel.
• Adhere to and uphold all company safety guidelines and safe work practices.
• Partner with branch management to coach and counsel employees and address employee performance issues in a timely manner and as appropriate.
• Manage the sales, operations, and administrative departments of the branch
• Responsible for the timely and accurate filing of paperwork relative to insurance reporting of general liability, fleet accidents, and worker compensation claims.
• May be required to perform the job duties of other branch staff on an as needed basis.
• Optimize branch efficiency by consolidating/automating job duties wherever possible.

Requirements:

• A four-year degree with an emphasis in Sales, Marketing, Management or other related field.
• Minimum of 5 years of sales/marketing management experience preferred.
• Minimum of 2 years of service center operations experience preferred.
• Strong interpersonal/communication skills; both written and verbal.
• Ability to work with all levels of management.
• Self-starter with good motivational skills.
• Demonstrated proficiency with multi-tasking.
• Excellent time management skills including prioritizing and planning.
• Excellent analytical skills.
• Computer proficiency. (Microsoft Office)