General Manager

Responsibilities:

Culligan Water is seeking an experienced General Manager to oversee our business operations at the store Branch in Merrillville, IN. The General Manager will be responsible for leading and managing daily operations to achieve business goals and maximize profitability. As General Manager your duties also include guiding staff in your branch, setting performance objectives, evaluating, and optimizing operational performance, ensuring regulatory and company standards are upheld, and preparing operations and financial reports.

To be successful as a General Manager, you should be able to lead and manage people, ensure operations run smoothly, and achieve revenue targets. Ultimately, a top-notch General Manager should be able to demonstrate excellent problem-solving and decision-making skills.

Specific Job Function:

• Achieve business goals and revenue targets.
• Oversee daily operations, manage budgets, and set performance objectives.
• Recruit, train, and support employees as well as conduct regular performance appraisals.
• Implement business, marketing, and advertising plans.
• Motivate employees and enhance branch culture.
• Manage sales, operations, and administrative departments.
• Plan and evaluate operations to be efficient and cost-effective.
• Ensure products and services comply with regulatory and quality standards.
• Ensure company standards and procedures are followed.
• Prepare business forecasts and budgets.
• Full operational responsibility for all profit and loss related activities of the branch.
• Handle escalated customer issues, incident reports, and legal actions.
• Complete other ad-hoc tasks as assigned

Job Requirements:

• Bachelor's degree in sales, marketing, management, or a similar field preferred.
• Minimum of 3 years of sales/marketing management experience preferred.
• Minimum of 3 years of service center operations experience preferred.
• Proficiency in Microsoft Office, with CRM systems, and project management tools.
• Excellent communication skills, both verbal and written.
• Excellent leadership and decision-making skills.
• Ability to multitask and work efficiently under pressure.
• Strong analytical and problem-solving skills.