At Cubic we’re changing the way people travel – to work, to school, to wherever they want or need to go, and home again. Come join our team of data experts as we build innovative technologies and leverage the latest data science techniques to tackle transportation’s most pressing challenges. As a global company our work impacts the lives of millions of people around the world in cities like London, New York, Sydney, and many more. Cubic is the analytics center of excellence and we are using data to optimize transit networks, reduce road congestion, improve the travel experience, and minimize each city’s carbon footprint.
You will collaborate with a diverse group of talented professionals who are as passionate about their work as you are, and are committed to delivering only the highest quality solutions. We are an agile team and this means you’re empowered to deliver the best results, have the opportunity to influence all aspects of the business, and know that each contribution you make is significant. In an industry where Cubic is a world leader, we’re driving a paradigm shift in how transportation services are planned, delivered, and consumed to better meet the needs of an increasing and ever-more concentrated urban population. Don’t take a backseat. Join Cubic and be instrumental in driving the future of travel.
Job Summary: Provides service to customers who require assistance with issues involving their fare media cards and accounts. Responsible for providing professional, knowledgeable and courteous call support to all cardholders, patrons and transit operators. This position typically works under close supervision and direction.
Essential Job Duties and Responsibilities:
- Answers all incoming fare media phone calls from customers.
- Processes all faxes and emails inquires.
- Performs all assigned tasks as quickly and accurately as possible.
- Follows all established policies, procedures and written/verbal instructions.
- Ensures all assigned issues are updated and resolved as efficiently and as quickly as possible.
- Answers all inquiries related to fare media.
- Initiates outbound call as needed.
Minimum Job Requirements:
High school degree, or equivalent, plus two years experience in a Customer Service/Call Center. Some college coursework preferred. Must be a good team player. Must possess a positive attitude. Must excel in a fast paced environment. Able to work and respond in a high volume situation. Willing to work extended hours. Ability to type 40 plus word per minute (WPM). Proficient in Microsoft Office.