Lead Business Analyst

About

Since 2005, Crystal Management provides information technology (IT) infrastructure, systems integration, cybersecurity, facility design and transition, and professional services to customers in the defense, civilian federal agencies, homeland security, intelligence, and commercial sectors. We understand the mission demands innovative approaches, technology, and people. With talented professionals deployed worldwide, Crystal Management delivers IT enterprise solutions, systems engineering, and management consulting services for the largest transformation and restationing programs in defense history. Crystal Management is a service-disabled veteran-owned small business.

Position Summary

As the Lead Business Analyst for our Peace Corps program, you will be responsible for bridging the gap between business needs and technology solutions. You will lead a team that includes the Sr ServiceNow Developer, collaborating closely to gather insights and recommendations instrumental in driving improvements, streamlining processes, and ensuring the successful implementation of technology solutions.

Responsibilities

• Collaborate with cross-functional teams to gather requirements and understand business processes to design, develop, and implement effective ServiceNow solutions.
• Lead the analysis of business objectives, processes, and requirements, ensuring clear documentation and alignment with project goals.
• Work closely with the ServiceNow Developer to translate business requirements into effective technical solutions within the ServiceNow platform.
• Customize and configure ServiceNow to meet the unique needs of the Peace Corps, ensuring optimal functionality and user experience.
• Develop, test, and deploy new modules, applications, and workflows within the ServiceNow platform, collaborating with the ServiceNow Developer and other relevant teams.
• Lead user acceptance testing (UAT) efforts to ensure that solutions meet business requirements.
• Maintain and enhance existing ServiceNow configurations, workflows, and integrations to ensure ongoing system performance and reliability.
• Collaborate with other developers and administrators to ensure seamless integration between ServiceNow and other systems and platforms.
• Participate in code reviews and provide constructive feedback to ensure code quality and best practices.
• Troubleshoot and resolve technical issues related to the ServiceNow platform, working with the IT support team as needed.
• Stay up-to-date with the latest ServiceNow developments, features, and best practices to continually enhance the platform's capabilities.
• Document technical specifications, processes, and procedures for future reference and knowledge sharing.

Education/Certifications

• Bachelor's degree in Business Administration, Information Technology, or related field preferred.
• ServiceNow certifications, such as Certified Application Developer (CAD) or Certified System Administrator (CSA) preferred.

Required Qualifications

• Proven experience as a Business Analyst, with a minimum of 5 years in a leadership or senior role.
• Strong understanding of business analysis methodologies, tools, and best practices.
• Proficiency in documenting business requirements, use cases, and process flows.
• Experience working on technology projects and collaborating with development teams.
• Strong communication and interpersonal skills, with the ability to interact effectively with stakeholders at all levels.
• Ability to adapt to changing priorities and work independently in a fast-paced environment.

Preferred Skills

• Experience working in Agile/Scrum development environments.
• Knowledge of integration between ServiceNow and other third-party systems.
• Familiarity with JavaScript, HTML, CSS, and other web development technologies.

Clearance Requirements

• Eligibility to obtain a public trust clearance with the Peace Corps.

COVID-19 Safety Protocols: To protect the health and safety of its employees and to comply with customer requirements, employees in certain positions may be required to be fully vaccinated against COVID-19 or subject to facility entry safety protocols (e.g., testing, masking, physical distancing), subject to the status of the federal contractor mandate and customer site requirements.

Crystal Management, LLC provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.

This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.

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