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Senior Order Management Specialist - Operations Team

Cryo Express Gaithersburg, MD

  • Posted: over a month ago
  • $24 to $28 Hourly
  • Full-Time
  • Benefits: medical, vision, 401k, dental, life insurance,
Job Description

***HIRING NOW***

***COVER LETTER REQUESTED: Candidates are asked to submit a cover letter detailing their Order Entry and/or Vendor Management experience. Please also reference which ERP software you have experience working with.

*** REQUIRED: Minimum of 3 years in an Order Entry or Vendor management role (Candidates with only retail sales or point of sale register experience need not apply) ***

We are a company that values our employees and encourage development, training and growth. We provide a company culture of Teamwork, Excellence and Customer Service. As we continue to grow and expand, we are looking for a experienced person to bring their own unique skills to the team to collaborate with current leadership to learn, grow and contribute to provide positive customer service experience. This position has the opportunity of growing into an even larger role within our company making this position your last career move!

Cryo Associates is currently seeking the right individual to fill an immediate need for a Senior Order Management Specialist in Gaithersburg, MD. Qualified candidates will handle all duties relating to the processing of purchase orders, managing orders with vendors and scheduling jobs with our biomedical customers and hospitals. Some previous experience working in sales order processing, purchasing and/or inventory control is required.

ESSENTIAL RESPONSIBILITIES:

- Processes customer orders using order entry system, handles work tickets and invoices customers to close out each job

- Maintains pipeline of order information and updates status of shipments for Operations and Sales team and associated files on shared drive

- Conducts pro-active outreach to customers regarding order status and shipping dates, and informs staff and customers of any potential delays

- Attends Operations meetings and reviews field team’s schedule and logistics

- Takes inbound customer calls, provide order status and troubleshoot customer requests

- Receives and processes incoming inventory, parts and equipment

- Handles all online orders and assists with e-commerce marketing

- Conducts outreach to customers to schedule maintenance and equipment installation

- Maintains accurate customer files for sales and marketing team

- Handles RMAs and returns between manufacturer and customer when required

REQUIRED SKILLS:

-  A minimum of 3 years experience with Order Entry, Project Management or Logistics

-  Proficiency with an Enterprise Resource Planning (ERP) software such as Sage, Oracle, Epicor, or Microsoft Dynamics GP

-  Proficient with MS Office, specifically Word and Excel

-  Must be detail oriented and organized with a pleasant, customer service focused personality

-  Must possess excellent time-management skills and be able to juggle multiple tasks through to completion

-  Ability to learn quickly, be self-motivated and work independently

-  Spelling and grammar proficiency

-  Project management experience a plus

 

Company Description
Cryo Express has served the Biotechnology Industry since the late 1960’s as a Service Provider and Supplier of cryogenic equipment and industrial gas. Our customers include some of the most prestigious research institutes around the country (National Institutes of Health, NIST, Army Research Lab, Johns Hopkins Applied Physics Lab, National Cancer Institute, Boston Children's Hospital).

Cryo offers a full benefits package that includes: Medical, Dental, Vision, Life, AD&D, Short Term and Long Term Disability Insurance, Vacation, Sick and Paid Holidays, 401(k) Retirement Plan with company match.

Cryo Express

Why Work Here?
Paid Time Off, Paid Holiday, Medical benefits and 401K

Cryo Express has served the Biotechnology Industry since the late 1960’s as a Service Provider and Supplier of cryogenic equipment and industrial gas. Our customers include some of the most prestigious research institutes around the country (National Institutes of Health, NIST, Army Research Lab, Johns Hopkins Applied Physics Lab, National Cancer Institute, Boston Children's Hospital). Cryo offers a full benefits package that includes: Medical, Dental, Vision, Life, AD&D, Short Term and Long Term Disability Insurance, Vacation, Sick and Paid Holidays, 401(k) Retirement Plan with company match.

Cryo Express's Logo

Address

7905 Airpark Rd

Gaithersburg, MD
USA

Industry

Transportation and Storage

Website

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