We are looking for a motivated Member Service Representative to be the first point of contact for all membership related questions, requests, and concerns.
A top-notch Member Service Representative should be able to deliver exceptional member service experiences and resolve inquiries and complaints in a friendly and efficient manner.
Answering questions, concerns, and complaints regarding membership.
Providing information on membership fees, policies, processes, benefits, products, and services.
Actively listening to members and identifying their needs.
Recommending and cross-selling products and services to members and potential members.
Investigating and resolving or escalating membership and payment issues.
Assessing member eligibility and processing payments, applications, and requests.
Documenting all inquiries and maintaining accurate membership records.
No experience needed; we will train you adequately.
Excellent communication skills, both written and verbal.
Good listening and interpersonal skills.
Strong attention to detail.