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Support Engineer Associate

Crunchy Data Solutions, Inc.
Saint Louis, MO
  • Expired: August 29, 2022. Applications are no longer accepted.

Crunchy Data is the leading provider of trusted open-source PostgreSQL and enterprise PostgreSQL technology and is looking to hire a talented Support Engineer. You will be part of team responsible for providing outstanding technical support experience to our customers, from problem identification to full resolution, you will own and manage the customer experience over the phone and web. You will be instrumental in providing both technical expertise (either on your own or by involving your colleagues) and being an excellent communicator and a service oriented professional, and comfortable working in a 24x7 environment.

What You Will Do

+ Professional communication and response to customer incidents and questions.

+ Participate in support rotation requiring "on-call" duty outside of regularly scheduled days/hours

+ Provide technical support for PostgreSQL database environments, HA PostgreSQL environments, and PostgreSQL for Kubernetes environments, which may include installation, configuration, query optimization, and software break/fix

+ Customer guidance on upgrading to new releases

+ Configuration suggestions for high availability and scalability

+ Performance tuning and optimization suggestions

+ Review of new PostgreSQL features and how to use them

+ Other duties as assigned

What You Will Bring

+ Bachelor's Degree in computer science or related field, or equivalent relevant experience

+ Excellent written/verbal communication skills

+ Proven problem-solver

+ Experience with Linux and databases

+ Due to the nature of our client contracts, US Citizenship is required for this position

The following are considered a plus

+ Cloud environment experience (Kubernetes, AWS, Azure, OpenShift, if possible)

+ Prior customer service with enterprise clients

+ Experience with C Programming

Who We Are

Crunchy Data provides leading cloud native Postgres technology including Crunchy PostgreSQL for Kubernetes and Crunchy Bridge, a multi-cloud database as a service. PostgreSQL's active development community, proven architecture, and reputation for reliability, data integrity, and ease of use makes it a prime candidate for enterprises looking for a robust relational database alternative to expensive proprietary database technologies. Learn more at www.crunchydata.com .

Crunchy Data has teams in South Carolina, Virginia, New York, and San Francisco, with other team members scattered across the United States (and the globe)! We strongly believe that if you have the talent to join the Crunchy Data team, you can work from anywhere. We take care of our team. In all full-time employment opportunities, Crunchy Data is proud to offer the following:

+ Competitive Salary

+ Flexible working style - Most positions are 100% remote

+ 100% Company Paid Benefits for Employees and their Eligible Dependents, to include: Medical, Dental, Vision, Life, Short-Term Disability, and Long-Term Disability

+ 401K

+ Dependent Care/Commuter FSA

+ Generous PTO policy with an additional 10 paid holidays

Note: These benefits are only applicable to full-time, permanent associates at Crunchy Data in the United States.

Crunchy Data Solutions, Inc. is an equal opportunity employer and will consider qualified applicants for employment opportunities without regards to race, color, religion, sex, national origin, age, disability, marital status, veteran status, sexual orientation, gender identity, gender expression, genetic information of any other protected characteristic under applicable law.

As part of our equal employment opportunity policy, Crunchy Data Solutions, Inc. will also take affirmative action as called for by applicable laws and Executive Orders to ensure that minority group individuals, females, disabled veterans, recently separated veterans, other protected veterans, Armed Forces service medal veterans, and qualified disabled veterans are introduced into our workforce and considered for employment and promotional opportunities.

Upon request, Crunchy Data Solutions, Inc. will provide reasonable accommodations during the application process, to comply with the Americans with Disabilities Act (ADA) and other state or local laws. Such requests should be directed to the Director of Human Resources.

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Crunchy Data Solutions, Inc.

Address

Saint Louis, MO
USA

Industry

Engineering