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Member Services Representative

Crunch - Bay Area
Santa Rosa, CA
  • Posted: over a month ago
  • Part-Time
Job Description
Reports to:
  • Manager
  • Fluent in English
  • Proficient reading and writing skills
  • Computer Skills
 Special Skills: 
  • Strong customer service skills
  • Membership Sales
  • Greet all members & guests with a smile and wish them well as they exit the club
  • Check in all members and guests in accordance with company procedures
  • Facilitate any messages on club software at member check-in
  • Answer phones in courteous, helpful, professional manner
  • Communicate special events to members and guests
  • Maintain an atmosphere, which makes members feel welcome
  • Facilitate all member requests or forward to a manager
  • Maintain professional disposition at all times
  • Sell retail products
  • Schedule member services: tanning, etc
  • Facilitate payment of member services in accordance with company procedures
  • Know club facility, services, and schedules
  • Maintain a clean and organized work area
  • Assist in all projects as delegated by club management
  • Follow all policies and procedures in the Employee Handbook
  • Opening and closing duties
  • Monthly or Weekly Department Meetings Employee Training Meetings

Crunch - Bay Area


Santa Rosa, CA
95401 USA



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