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Bilingual Customer Service Representative

Crumley Roberts, LLP Greensboro, NC
  • Posted: over a month ago
  • Full-Time
Job Description

Summary:
Seeking a Bilingual Customer Service Representative (English/Spanish) who handles a variety of tasks related to inquiries from current and potential clients and obtains information to help the Attorney(s) determine which cases will be accepted for representation. This is a position that requires excellent customer service/customer relations skills.


Qualifications:
High school diploma or general education degree (GED) and three to six months relatedcustomer service experience and/or training or an equivalent combination of education and experience. Must be fluent in Spanish and English with the ability to speak and write in both languages. Seeking full-time and part-time positions in a department that runs varying shifts, including 3rd shift, seven days a week.

  • We are proud to offer the following for full-time employees:

Competitive Salary
Medical and Dental insurance
401k plan (part-time and full-time employees)
Short-Term disability
Employer paid Long-Term Disability
Employer paid Basic Life Insurance
11 Company paid holidays
Paid time-off program
Non-Exempt Position
Employer paid Wellness Program and Employee Assistance Program

Job Duties:

  • Must be able to and effectively communicate, multi-task, problem-solve and to overall handle tasks quickly and tactfully with all staff levels and the public.
  • Must adapt to the wide range of diverse internal and external clientele.
  • Exemplifies outstanding client service skills and maintains client confidentiality.
  • Communicates in accordance with, and understanding of, applicable State Bar rules related to protected clientele information, confidentiality, and the unauthorized practice of law. Complies with corresponding company policies and procedures.
  • Obtains appropriate and pertinent information from the potential new clients who contact the firm.
  • Ability to type a minimum of 40 words per minute and efficiently process data in the intake system while simultaneously speaking and interacting with potential new clients.
  • Contacts and communicates with potential new clients as needed, using various communication channels.
  • Returns calls for pending and potential clients based on department protocol.
  • Follows up with potential new clients via personal notes, phone calls, text messages, and/or email.
  • Daily manages the list of assigned leads requiring follow up and maintains departmental quality metrics.
  • Communicates with Intake Leadership on all Intake quality issues.
  • Performs other office/clerical duties as needed and/or required by Intake Leadership.

Crumley Roberts is an Equal Opportunity Employer.

Crumley Roberts, LLP

Address

Greensboro, NC
USA

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