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General Manager, Crumbl Cookies - West Hartford

Crumbl Cookies - Sugar Holdings
West Hartford, CT
  • Expired: December 19, 2022. Applications are no longer accepted.

General Manager, Crumbl Cookies - West Hartford


  • Salary + Benefits & Bonuses = $55,000 - $80,000

Job Type:

  • Full-time

? Health Insurance
? Monthly KPI Bonuses
? Management outings
? Paid Time Off
? Paid Sick Time
? Regular performance collaboration, and career growth & promotion opportunities
? Year End Loyalty Bonus

Who are we looking for?

Our next General Manager is a person with a high level of integrity, capability, and energy, who is seeking the challenge of leading a team within the #1 fastest growing franchise in America, at the most highly trafficked shopping area in CT.

This is an incredible opportunity to join this group of franchisees, and this company, as we are expanding our rapid viral growth, bringing the Crumbl Cookie brand to communities who haven't had the chance to indulge in this one-of-a-kind cookie experience.

Working at Crumbl is more than just a job. It's a stepping-stone to a successful future in the world of business. Our ownership team considers our team to be more than just employees, they are a highly valued part of our culture, and the joy we hope to deliver to customers.

Crumbl is a fun and upbeat atmosphere that needs responsible and talented leaders to thrive at running the store's operations, engage the team and inspire them, deliver world renowned raving fans service, and deliver our incredible cookie quality to our customers. We accept nothing but the best from ourselves for our customers. This role's main responsibility is to consistently deliver remarkable experiences for each guest, all day, every day through a highly effective and caring team. Crumbl leaders must treat those they work with, as well as guests, with great care, dignity, and respect.

Future Leadership Opportunities

  • We plan to develop and promote from within for future roles that will be needed.
  • Future locations are coming quickly to our area.

Essential Role Functions

Leadership & Management | People Development | Operations | Raving Fans Service | Store Metrics & New Customer Acquisition | Communication | Technology Aptitude | Attention to Detail | Cleanliness & Tidiness | Facilities & Equipment | Safety

  • LEADERSHIP & MANAGEMENT: Lead the team to work together to accomplish various objectives and manage a variety of systems and processes to excel in meeting key performance indicators (KPIs) while building and developing the "Crumbl Culture".
  • PEOPLE DEVELOPMENT: Assist in developing Crumbl team member's skills and capabilities for their current roles, future roles at Crumbl, and to prepare them for their lives beyond Crumbl. This includes hiring, on-boarding, and firing.
  • OPERATIONS: Support the manager in a variety of Crumbl operational areas which include but not limited to: Inventory and supply, ordering, quality control and taste, the cookie baking process, presentation of the cookie, facilities and equipment management, staffing and labor, scheduling, forecasting cookie supply and demand, delivery experience, etc
  • RAVING FANS SERVICE: Focused on a team creating raving fans services through genuine, welcoming, and friendly interactions with every customer that interacts with Crumbl.
  • STORE METRICS & NEW CUSTOMER ACQUISITION: Clearly communicates key store metrics using varies methods and frequently celebrates those who are achieving greatness. Participates in a variety of planned as well as grass root initiatives to acquire new Crumbl customers.
  • COMMUNICATION: Communicates clearly, highly frequently, and provides clear direction and expectations verbally as well as via company communication channels. Shares important updates and business information regularly that will help the team and business perform well.
  • TECHNOLOGY APTITUDE: Confidently be able to use email, chat applications, Microsoft Office, G-Suite & Gmail, human resource information system, and the point-of-sale system(s). Understand & demonstrate high proficiency with varies platforms such as the Crumbl's website, Crumbl's mobile app, and Crumbl's internal communication application. Be able to problem solve technology issues through key technology support contacts when needed.
  • ATTENTION TO DETAIL: Highly aware of the smaller details of operating the business and ensures those details are over managed, communicated, and taught to the team to deliver excellence on a daily basis.
  • CLEANLINESS & TIDINESS: Always maintain a presentation to the crew member and customer of a clean, orderly, and safe environment. Responsible for ensuring the baking equipment, utensils, and environment are clean and orderly beyond company and state requirements at all times.
  • FACILITIES & EQUIPMENT: Helps monitor safe use and movement in and around the facility and equipment. Communicates promptly to management and utilizes the appropriate tools to initiate diagnosis and repairs if needed.
  • SAFETY: Constantly is training and coaching on safety first with the team. Assesses equipment, the environment, and work practices to ensure the team, the customer, and the brand is acting in a safe manner at all times.

Role Qualifications

Character | Work-Ethic | Cultural Fit | Experience | Education | Commitment to People | Excellence

  • CHARACTER: Naturally has strong personal values and displays these through actions and words.
  • WORK-ETHIC: Committed to giving exceptional effort consistently in all responsibilities.
  • CULTURAL FIT: Has a strong internal "why" that aligns with us and Crumbl Headquarters, has similar values and character, and has a passion for food and baking.
  • EXPERIENCE: Preferably has 1 year of business, leadership, management, and food or restaurant experience.
  • EDUCATION: Prefer an associate degree or higher.
  • COMMITMENT TO THE CUSTOMER & EXCELLENCE: Has a genuine desire to serve others while having an unquenchable thirst for excellence in everything you do.

We believe In

The Golden Rule & Potential

  • We treat all people well, with a positive and caring servant's attitude.
  • We believe in coaching everyone to their full potential.

Character, Values & Excellence

  • We have high integrity and character, which builds an unbreakable level of trust.
  • We are excellence driven, paying attention to every detail.
  • We have grit and are bold and decisive in our actions.

Living Life, Inspiring, & Having Fun

  • We enjoy life, give people hope, and have fun.

Future Leadership Opportunities

  • We plan to develop and promote from within for future roles that will be needed as we grow.
  • We are planning on expanding Crumbl locations throughout our area and then into other states throughout the country.

***Upon being hired, in order to ensure you are successful in the desired role of a manager, a 60 to 90 day training period will take place to ensure you meet and exceed in the job requirements of a manager. This training period will involve starting, learning, and showing excellence in each Crumbl position prior to moving onto the next position. At owner discretion starting pay during the training may begin at $22.50 an hour, and upon successful completion of the 60 to 90 day training period, manager compensation and benefits will begin.

"Do what you do so well that they want to see it again and bring their friends." - Walt Disney

Crumbl Cookies - Sugar Holdings


West Hartford, CT
06110 USA