Service Manager

Service Manager wanted for Crown Uniform's Growing Team in Brockton, MA!

If you are a hands-on team leader with the desire to make a direct impact to a team reporting directly to you then Apply Today!

Who Are We?

Crown Uniform & Linen Service was founded as a family business in 1914 and has been a leading provider of uniform and linen services in New England for over 105 years!!! We have remained a family-owned uniform supplier and are committed to building long lasting customer relationships by providing efficient and cost-effective solutions with a personal touch. A career at Crown Uniform & Linen Service is not just another job. We know that our success is a direct result of strong teamwork, and we are dedicated to building long term relationships with our employees. If you would like to be part of a winning team that values your contributions, invests in your future, and depends on you for our future success then Apply Today!

We are looking for an experienced hands-on Service Manager to join our team in Brockton, MA.

What is a Service Manager?

The Service Manager will report to the District Manager and manage the day-to-day team operations. The team consists of assigned Route Supervisors, Route Service Representatives, and Route Specialists. The Service Manager will also be responsible for the daily management of the service department in areas such as training employees; setting and adjusting specific hours of work; assigning employees work and planning their route and schedule; participate in matters materially impact the employment status of subordinates; participate on an on-going basis in ordering and/or managing inventory levels for the service department. Additionally, the Service Manager is directly responsible for customer management; including pricing, orders, adjustments where applicable, set and modify delivery schedules and all other matters relating to the full customer relationship. Lastly, the Service Manager is responsible for the running of routes in absence of the Route Representative and assisting the team to meet all goals and objectives related to the branch.

What will a typical day look like for you? Executing and/or effectively recommending personnel decisions relating to direct reports, including decisions relating to hiring, discipline, discharge, promotions, and wage increases Training, developing and evaluating direct reports Planning and assigning work to direct reports, and assuring that assigned work is carried out in the manner planned Ordering equipment, coordinating equipment repairs and other related expenditures, in the most cost-effective manner; managing and ensuring the safety of the equipment and fleet utilized by the service department As direct supervisor of Route Supervisors, Route Service Representatives, and Route Specialists you must be prepared to run a route, or make special deliveries, on any given day, due to subordinate absenteeism, for training purposes, or due to customer needs Serving as the direct liaison with our customers, ensuring satisfaction, resolving customer concerns, up-selling as appropriate, and determining appropriate levels of product, delivery schedules, and other areas of core customer concern Being responsible for all aspects of safety and safety reporting requirements for the department Representing Service Department at company management meetings, training, and other events Analyzing company product and service offerings, and determining potential changes based on the company profitability and needs of customers Providing feedback on current and future serviceability of products, offerings and programs. All other duties as assigned by Company Management

What's in it for you?

• We understand the importance of work/life balance. At Crown, we offer Monday-Friday work weeks, with weekends and holidays off!
• Industry-leading benefits package, including paid vacations and holidays, group health, dental, LTD and life insurance, and other benefits.
• 401k Plan with a Company Match
• Competitive Base Salary
• Ongoing training and upskilling.

Qualifications

• High School Diploma required; Bachelor's degree from four-year College or University; or three to five years related experience and/or training; or equivalent combination of education and experience is required; Master's degree highly preferred
• Industry experience is highly preferred but not required
• Proven track record of success in managing people, systems, and business improvements
• Generally, requires 3-5 years of related management experience and 1-3 years of previous route experience
• DOT Medical Card or successfully undergo Dept. of Transportation Medical exam - Previous experience in driving vehicles with GVW of 10,000 lbs. or more is preferred

Next Steps

If you are interested in applying, please complete the following steps:

1. Submit a resume with accurate contact information
2. Answer our preliminary questions