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Customer Service Associate

CrowdStaffing Palo Alto ,CA
  • Expired: over a month ago. Applications are no longer accepted.
Job Description
  • Proactively monitors product platform performance and activity levels and takes action on anomalies
  • Assists consumers, clinicians, and partner representatives with order management, setup, deployment, and technical issues or questions through email, chat, SMS, social media, and phone support
  • Logs all inbound and outbound customer events, including issue and action details in the Customer Relationship Management (CRM) system
  • Manages a case queue for handling within specified service level agreements (SLAs)
  • Multitasks on assignments and duties through multiple systems and tools while troubleshooting with customers or investigating with colleagues
  • Use critical thinking and logic skills to isolate and resolve technical issues

Requirements:

1+ years in customer service or business operations related positions
Experience with technology (software or hardware) development, deployment, or support
Excellent interpersonal, written, and verbal communication skills
Strong customer service orientation
Ability to work independently with little oversight or direction
Willingness to work a non-standard schedule
This position will typically be scheduled evening or overnight shifts and may include weekday and weekend shifts. Some onboarding and training may take place during normal business hours (flexibility will be provided)
This position will typically provide a consistent weekly schedule, however, shift flexibility to accommodate unforeseen and temporary business requirements may be occasionally necessary

Company Description
Crowdstaffing is the hiring platform where candidates, hiring managers and recruiters collaborate to get the best people into the best roles.

CrowdStaffing

Crowdstaffing is the hiring platform where candidates, hiring managers and recruiters collaborate to get the best people into the best roles.

Address

Palo Alto, CA
USA