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Assistant Operations Manager

Crossroads Courier Tempe ,AZ
  • Expired: over a month ago. Applications are no longer accepted.
Job Description

We are seeking an Assistant Operations Manager to become an integral part of our team! You will coordinate and oversee the organization's daily operations.

General Responsibilities:
• Maintaining schedules coverage workbook
• Manages schedules operation
• Communicates special instructions to drivers regarding routes
• Maintain 98% routed on time performance
• Train and assess dispatch team
• Overtime management in the absence of Operations Manager
• Route tracking
• Maintain route detail documentation
• Responsive to driver issues within 1 business day
• Responsive to customer issues per our customer service rating system
• Direct cost management- Not deviating from bid
• Audit and update driver fleet assignments
• Audit routes on a quarterly basis to ensure driver pay / customer charges are correct
• Uphold uniform standards with drivers and team members
• Weekend on call management rotation
• Submit monthly expense report – Due by the 7th of the following month
• Review and submit staff expense report – Due by the 7th of the following month


Specific Responsibilities:
• Quarterly one on one meetings with the dispatch team and others as assigned
• Annual performance reviews for dispatch team and others as assigned
• Maintain job descriptions for dispatch team
• Counseling dispatch team members
• Review items on agenda in PHX ops meeting with management and supervisors
• Ensure dispatch team is completing assigned duties on their checklist
• Complete assigned tasks for driver settlement
• Ensure drivers are using next stop and zello
• Vacation approval for dispatch team
• Scheduling for dispatch team including vacation coverage
• Quarterly key inventory
• New business implementation
• Help manage special projects
• Oversee every day scheduled coverage
• Oversee scheduled turnovers from shift to shift
• Customer specific POD Specialist for the company
• Biweekly meeting with drivers
• Weekly/bi-weekly conference calls with high profile customers
• Complete manager checklist daily
• Monitor schedules inbox daily
• Weekly / monthly scheduled planning
o Next Days
o Weekend Coverage
• Maintain scheduled coverage workbook according to SOP
• Organize training for primary and back-up on scheduled routes
• Holiday route planning
• Assist PHX Ground Department with assigned tasks
o Backup training schedule maintenance
o Driver route assignment maintenance
o Weekend scheduled driver assignments
o Next Day Scheduling
o Holiday route adjustments

Company Description
Crossroads Courier provides local and nationwide courier and delivery services. From Warehousing and Logistics to scheduled or next-day deliveries, Crossroads Courier can handle all of your courier needs.

Local Courier services throughout St. Louis, Kansas City, Phoenix and Las Vegas include:

• On-demand Messenger Service
• Rush Deliveries
• Scheduled Courier Service
• Next Day Distribution
• Dedicated Route Service
• Fleet Replacement Service
• Line Haul Service
• Critical Parts Storage

Crossroads Courier, Inc. is an equal opportunity employer and equal opportunity provider for independent contractor positions. We do not discriminate on the basis of race, color, religion, marital status, age, national origin, ancestry, physical or mental disability, pregnancy, genetic information, gender, veteran status, or any other status protected under applicable federal, state or local law.

Crossroads Courier

Why Work Here?

Crossroads Courier, Inc is a rapidly expanding company building success off of their employees success.

Crossroads Courier is a privately held, St. Louis based company that provides time-critical, ground and air courier services to a wide spectrum of local and national companies. The company is a customer-service driven organization that focuses on quality service for its clients and provides a positive workplace that encourages individual growth and professional development for employees. Crossroads Courier, Inc. is an equal opportunity employer and equal opportunity provider for independent contractor positions. We do not discriminate on the basis of race, color, religion, marital status, age, national origin, ancestry, physical or mental disability, pregnancy, genetic information, gender, veteran status, or any other status protected under applicable federal, state or local law.

Address

2127 S. Priest Drive Suite 401
Tempe, AZ
USA

Website