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Customer Service Support Representative

CrossFire Group Detroit, MI

  • Expired: over a month ago. Applications are no longer accepted.
Job Description

Our client. a major utility company, is looking to add a Customer Service professional to their team in Detroit, MI!

 

THIS IS A LONG TERM CONTRACT ASSIGNMENT WITH POSSIBILITY OF EXTENSION OR DIRECT HIRE FOR THE RIGHT CANDIDATE AND A PAY RATE OF $20/HOUR

 

 The Customer Service Analyst role will support the Gas Operations team by assisting with the management of customer concerns and requests. 

Key responsibilities include but are not limited to:

  • Respond to customer verbal and/or written inquiries in timely manner. 

  • Record details about customer inquiries using SharePoint site and escalate as needed.

  • Coordinate and expedite customer inquiries to other staff/departments for resolution.

  • Coordinate printed materials for customers/department and may perform various other in office/station tasks.

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Qualifications

  • High School and 2 years of related work experience 

  • Proficient verbal, written and presentation skills.

  • Analytical and problem-solving skills to identify key issues and recommend solutions.

  • Experience with Microsoft Office (Excel, PowerPoint and Word) is required; SharePoint experience strongly preferred

  • Ability to adapt well to changes and experience working in fast -paced work environment. 

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Company Description
Using the best business practices obtained from many years of experience in Business, Law, and Recruiting and Staffing, the Founders at CrossFire Group (“CrossFire”) started in downtown Royal Oak, MI more than a decade ago. With backgrounds in Information Technology (IT) and the Legal Industry, CrossFire began placing by IT and Legal Professionals in contract and direct-hire positions throughout the Midwest.

Since our founding, CrossFire has grown into a full-service Human Capital Solutions Organization. We are proud of now providing full services beyond recruiting and staffing. Our portfolio of services includes HR supply chain management, human resources consulting, and many customized Human Resource related services.

CrossFire Group

Why Work Here?
Solid, growing company. Great culture!

Using the best business practices obtained from many years of experience in Business, Law, and Recruiting and Staffing, the Founders at CrossFire Group (“CrossFire”) started in downtown Royal Oak, MI more than a decade ago. With backgrounds in Information Technology (IT) and the Legal Industry, CrossFire began placing by IT and Legal Professionals in contract and direct-hire positions throughout the Midwest. Since our founding, CrossFire has grown into a full-service Human Capital Solutions Organization. We are proud of now providing full services beyond recruiting and staffing. Our portfolio of services includes HR supply chain management, human resources consulting, and many customized Human Resource related services.

CrossFire Group's Logo

Address

Detroit, MI
48226 USA

Industry

Business

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