Consumer Service Representative I

Job Summary:

Assist with inquiries, complaints, orders, and other questions customers may have.

Supervisory Responsibilities: No

Duties/Responsibilities:

• Deliver a high level of customer service to ensure a positive experience for our consumers
• Field incoming phone calls and emails from our customer base
• Respond to inquiries promptly and clearly, but with enthusiasm and tact
• Ensure customer satisfaction regarding technical inquiries, as well as the product return and repair process
• Investigate and rectify consumer issues, including damages, incorrect shipments, and lost orders
• Process return authorizations
• Other duties as assigned

Required Skills/Abilities:

• Speaking to others
• Listening effectively
• Excellent communication
• Problem-solving
• Decision-making
• Critical thinking
• Customer service skills
• Attention to detail
• Social perceptiveness
• De-escalating skills

Education and Experience:

• High school diploma
• 1+ years of experience

Physical Requirements:

• Prolonged periods sitting at a desk and working on a computer
• Must be able to lift up to 15 pounds at times

EEO Statement:

Crosley Brands provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.

Other Duties:

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities that are required of the employee for this job