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Help Desk Technician

Critical Networking LLC
Albuquerque, NM
  • Expired: over a month ago. Applications are no longer accepted.
Job Description

About the company

Critical Networking is an established and growing provider of Managed IT Services to companies across the Southwest. Our focus and success is based on our team’s ability to provide fantastic service to our clients. As an outsourced IT department, we provide technical and user support to small to medium sized companies. We offer a competitive salary, excellent benefits, and an exceptional work environment with room for career growth.


Job Title: Help Desk Technician

FLSA Status: Full-Time Exempt

Summary: We are looking for an experienced Helpdesk Technician to join our growing team. You will be responsible for providing first level technical support and customer service to our clients. We provide support to our managed services clients through our ticketing system and remote management systems, both remotely and on-site at client locations. For you to be successfully chosen for this position, you must have excellent technical skills, be a strong team player and be focused on providing exceptional customer service to our clients. We are a rapidly growing team, and there is opportunity for you to grow with us.


Duties and Responsibilities: include the following. Other duties may be assigned.

· Provide Help Desk Level 1 technical support for a wide variety of hardware and software remotely and on site at client facilities. This may include but not limited to;

  • Active Directory, Azure, O365 moves, adds and changes
  • OS installation and troubleshooting
  • Software installation and troubleshooting
  • Installation of PC’s, Printers, etc
  • Basic email troubleshooting
  • Basic network troubleshooting
  • Virus/Spyware cleaning

· Monitor and respond to alerts through our client monitoring systems

· Monitor and respond to requests through our ticketing system

· Communicate with co‐workers and management on ticket issues

· Communicate with customers as required, informing them of progress, changes, or outages



· 2 + years in a corporate IT or managed services environment

· Experience working with a helpdesk ticketing system

· Relevant certification: e.g., Microsoft MCP, CompTIA A+ or Network+



· A strong working knowledge of Microsoft Operating Systems, O365, Azure and Office Suite

· Knowledge of network troubleshooting, Active Directory, and Email

· Must be able to lift 40lbs

· Must have own transportation

· Must be able to pass a criminal background check and drug test



·     Competitive Salary DOE

·     Excellent Benefits Package (including Medical, Dental, Vision, Disability Insurance)

·     Retirement Plan with company match

·     Paid Vacation

·     Cell phone and mileage reimbursement

·     Employee Purchase Program

·     Certification Expenses


For prompt and confidential consideration qualified candidates should send their resume, including salary history to EOE.

Critical Networking LLC


2625 Pennsylvania St NE

Albuquerque, NM
87110 USA



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