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211 Program Specialist - Nonprofit Social Services call center

Crisis Repsonse Network Phoenix, AZ
  • Expired: over a month ago. Applications are no longer accepted.
Job Description

WHAT DOES CRISIS RESPONSE NETWORK DO?

Crisis Response Network is an award-winning nonprofit that operates a 24/7 crisis line serving Maricopa county as well as Northern Arizona. Our mission is to Inspire Hope through our talented and compassionate staff.

Since 2007, CRN has been providing crisis contact center services and in that short time has helped thousands of individuals and families connect to the help they need. Additionally, in that short timeframe, CRN has grown to expand services to a peer-run Warm Line, Serious Mental Illness (SMI) determinations, mobile team dispatches, crisis transportation services, emergency room-based assessments, Department of Child Safety (DCS) rapid response and crisis stabilization services, telephone follow-up to those who need it, tragedy support lines and other in-kind services to the community.

 

WHAT WOULD YOU BE DOING?

  • Respond to calls from the community, identify needs and provide appropriate follow-up and resources. Ensure connection to resources and support occurs in a timely manner. Responsible for documenting identified needs, referrals and outcomes.
  • Provide phone-based high-quality confidential information, referral and advocacy for health and social services. This involves identifying the callers' needs, developing a plan and connecting them to appropriate community resources as well as following up with callers and community partners to ensure successful outcomes.
  • Document unmet needs to assist in the identification of gaps in services that can be addressed through 2-1-1 data reporting.
  • Accurately document all customer interactions using web-based computer software systems.
  • Utilize recognized professional & agency standards at all times. Maintain professionalism in working with sensitive client information.
  • Other duties as assigned

 

WHO ARE WE LOOKING FOR?

  • Bachelor's degree in behavioral health or healthcare related field and up to one year of behavioral health experience; or
  • Associate's degree and at least one to two years of full-time behavioral health work experience; or
  • High School diploma or equivalency and two years of full-time behavioral health work experience
  • Demonstrates an understanding of social services and community resources in Arizona.
  • 1 - 2 years of call center experience highly desirable.
  • Strong organizational and project management skills;
  • Excellent customer service skills;
  • Effective listening skills; Public speaking and presenting skills;
  • Strong knowledge of resources and systems with emphasis on mental health, employment, education, occupational training, housing, counseling, healthcare, justice/legal support, etc.

 

WHAT’S IN IT FOR YOU?

  • Friendly work environment
  • 401(k) with company match
  • Generous Vacation & Sick Time
  • Health Benefits that start the first of the month following hire date
  • Competitive compensation
  • On-site fitness room – free to all employees
  • And many more great perks!
Company Description
WHAT DOES CRISIS RESPONSE NETWORK DO?

Crisis Response Network is an award-winning nonprofit that operates a 24/7 crisis line serving Maricopa county as well as Northern Arizona. Our mission is to Inspire Hope through our talented and compassionate staff.

Since 2007, CRN has been providing crisis contact center services and in that short time has helped thousands of individuals and families connect to the help they need. Additionally, in that short timeframe, CRN has grown to expand services to a peer-run Warm Line, Serious Mental Illness (SMI) determinations, mobile team dispatches, crisis transportation services, emergency room-based assessments, Department of Child Safety (DCS) rapid response and crisis stabilization services, telephone follow-up to those who need it, tragedy support lines and other in-kind services to the community.

Crisis Repsonse Network

WHAT DOES CRISIS RESPONSE NETWORK DO? Crisis Response Network is an award-winning nonprofit that operates a 24/7 crisis line serving Maricopa county as well as Northern Arizona. Our mission is to Inspire Hope through our talented and compassionate staff. Since 2007, CRN has been providing crisis contact center services and in that short time has helped thousands of individuals and families connect to the help they need. Additionally, in that short timeframe, CRN has grown to expand services to a peer-run Warm Line, Serious Mental Illness (SMI) determinations, mobile team dispatches, crisis transportation services, emergency room-based assessments, Department of Child Safety (DCS) rapid response and crisis stabilization services, telephone follow-up to those who need it, tragedy support lines and other in-kind services to the community.

Address

Phoenix, AZ
USA