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Member Solutions Specialist - Contact Center

Credit Union 1
Rantoul, IL
  • Expired: October 17, 2022. Applications are no longer accepted.
Credit Union 1 is Recognized as a Chicago Tribune Top Workplace 2021

We are excited to announce that Credit Union 1 has been recognized as a Chicago Tribune Top Workplace 2021! This is the 12th year the Chicago Tribune has explored how organizations create and sustain a positive and productive work culture. A great culture is important to Credit Union 1 and our culture is made up of more than great benefits and time off.

Join the Credit Union 1 Team

At Credit Union 1, we provide a work culture that is empowering, encouraging our team to be great, giving their best each day. Our valued employees are the foundation of our success and are the key to fulfilling our mission. Credit Union 1 invests in employee learning and development and strives to promote from within.

Top reasons to begin a career at Credit Union 1:
  • Get paid for NOT working 13 holidays each year!
  • Paid Time Off (PTO) begins accruing day one of employment
  • Tuition reimbursement for approved courses (after 1 year)
  • Free Employee Assistance & Wellness Program (EAP)
  • Livongo Diabetes Management Program
  • Career growth opportunities it's our philosophy to promote from within whenever possible. Credit Union 1 is committed to your success and professional development.
  • Excellent benefits packages including:
    • Medical PPO insurance
    • High Deductible Health Plan (HDHP) and Health Savings Account (HSA)
    • Dental & vision insurance (employee coverage 100% company paid)
    • Life, AD&D, short and long-term disability insurance (100% company paid)
    • 401(k) retirement and profit-sharing plan
  • Being part of a team providing services with the goal of improving the ongoing economic well-being of our members.
  • Opportunities for Advancement

The Job at a Glance

The Member Solutions Specialist provides efficient and courteous member service on all communication channels. Seeks to enhance and extend the member's financial relationship with Credit Union 1 by satisfying initial requests and inquiries. Proactively offers additional services to improve member financial well-being. Provides the member with an exceptional service experience. Acts as primary point of contact for member and assists branches in providing excellent service.

A Typical Day
  • Perform transactions for members by all communication channels (phone, email, chat and mail).
  • Analyze and solve member problems and concerns.
  • Answer member questions.
  • Direct calls to proper destination.
  • Maintain account data integrity.
  • Cross-sell Credit Union 1 products and services.
  • Day to day interaction with staff.
  • Be Great. Be Engaged. Be Open. Be Nice.

What We Look For
  • 1-2 years financial service or customer service experience preferred.
  • Detail oriented.
  • Good telephone skills, including vocal presentation.
  • Excellent verbal and written communication skills.
  • Able to handle a variety of duties.
  • Able to work quickly and accurately.
  • Rotating shifts required, including Saturdays as scheduled.

Location: 200 E Champaign Ave, Rantoul, IL

Credit Union 1

Address

200 E Champaign Ave

Rantoul, IL
61866 USA

Industry

Business

View all jobs at Credit Union 1