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Customer Service Representative

Credit Concepts, Inc. Milwaukie, OR

  • Expired: 26 days ago. Applications are no longer accepted.
Job Description

Possible Qualifying Bonus (interview to find out the possible amounts)

Summary: Responsible for reviewing, monitoring and processing loan applications as well as all activities associated with credit and collection process of receivables within established guidelines by performing the following duties.

Duties and Responsibilities include the following. Other duties may be assigned.

1. Verifies loan and credit documentation and verification has been received to
include: two recent pay stubs for each applicant; applicant(s) signature on all
pages of application; employment and income verification; proof of insurance;
ODL; six references to include: name, address, phone number and relationship
to borrower; landlord name and phone number; photocopy of phone bill; and any other documentation as it pertains to each individual file.*
2. Enters application information accurately into the computer.*
3. Submits loan applications to appropriate buyer.*
4. Makes copies of loan packages as necessary.*
5. Reviews and follows up conditions of loan applications to verify conditions are
met.*
6. Monitors accounts receivable summary for delinquency through related reports
on a regular basis.*
7. Initiates appropriate collection activity via past due notices, telephone and other
correspondence with customer.*
8. Negotiates payment terms with customers in accordance with established
guidelines to minimize potential legal action or repossession.*
9. Notifies customers of non-sufficient fund checks, arranges for an alternative
method of payment and assesses charges to accounts.*
10. Researches and provides documentation on credit accounts as requested to
include current financial information and credit reports.*
11. Receives and responds to credit and collection related inquiries in a prompt
manner.*
12. Creates and maintains proper response letters on computer for various incoming
correspondence.*
13. Door knocks or chases accounts when needed.*
14. Performs re-marketing repossessions.
15. Performs other related duties as assigned.

Qualifications:
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Education/Experience:
High school diploma or general education degree (GED). Prior loan processing or
related experience required.

Language Ability:
Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals. Ability to write routine reports and correspondence. Ability to speak effectively before groups of customers or employees of organization.

Math Ability:
Ability to calculate figures and amounts such as discounts, interest, commissions,
proportions, percentages, area, circumference, and volume. Ability to apply concepts of basic algebra and geometry.

Reasoning Ability:
Ability to apply common sense understanding to carry out instructions furnished in written, oral, or diagram form. Ability to deal with problems involving several concrete variables in standardized situations.

Computer Skills:
To perform this job successfully, an individual should have knowledge of basic Microsoft Office Suite.

Skills and Abilities:
Oral communication skills Math aptitude
Written communication skills Planning
Reading skills Professionalism
Customer service Proofreading skills
Organization Time management
Negotiation Computer literacy
Alpha/numeric keyboard skills
Certificates and Licenses:
Valid Driver's License

Work Environment:
The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job.

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

The noise level in the work environment is usually moderate.

Physical Demands:

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee is regularly required to sit.

The employee is frequently required to use hands; reach with hands and arms and talk or hear. The employee is occasionally required to stand and walk. The employee must regularly lift and/or move up to 5 pounds.

Hand sanitizer and cleaning supplies are available.

Credit Concepts, Inc.

Why Work Here?
Great benefits and great commission when following certain guidelines

Address

15041 SE MCLOUGHLIN BLVD

Milwaukie, OR
USA

Industry

Business

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