Salesforce Business Analyst

Job Description

• Support all project phases from inception through completion.
• Work with the customer to capture and translate high level functional, technical, and performance requirements into detailed acceptance criteria for epics / user stories in a Scaled Agile Framework environment (SAFe).
• Decomposition of high-level information into details; abstracting low-level information; distinguishing requests vs needs; distinguishing requirements vs solutions
• Assist Deployment Leads, engineers, and other internal stakeholders with client facing activities to identify and define project requirements, scope and objectives
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Role and Responsibilities

• Works with the development team to ensure that they understand the requirements
• Provide business area and technical expertise to management and stakeholders to facilitate planning, set direction, define business initiatives, and develop solutions to business information systems needs and requirements.
• Be able to manage multiple assignments, changing priorities, and work independently with little oversight.

• Participate in the agile ceremonies and interface with the agile team(s) and other program staff as required.
• Communicate effectively in written and verbal communication coupled with strong listening skills

Qualifications and Requirements:

• Bachelor’s Degree in a related field and 8-10 years’ of experience or Master’s Degree and 6-8 years’ of relevant experience
• Strong understanding and knowledge of Salesforce platform business and technical processes to formulate and develop new and modified business information processing systems
• 5+ years of Business Analysis experience
• 5+ years of experience and knowledge supporting large scale Salesforce implementations
• Experience in an agile environment
• Demonstrate knowledge, skills and capabilities to elicit and document Salesforce platform functional, technical and performance requirements based on customer needs
• Excellent planning, organizational, and time management skills
• Excellent written and oral communication skills, including the ability to effectively communicate complex technical ideas to audiences with varied technical backgrounds
• Experience crafting and coordinating official correspondence
• Excellent administrative/organizational abilities

Preferred Skills:

• Experience researching new Salesforce technologies for inclusion/use on customer programs
• Prior work experience in with the Salesforce platform and a fast-paced, variable environment
• Holds Salesforce.com Administrator Certification
• Experience using business process modeling tools such as Rational Systems Architect, Enterprise Architect, Viso, etc.
• Experience implementing DevSecOps for large program using Agile, preferably SAFe, development methodology
• Scaled Agile Framework experience; working as a part of a Scrum Team
• Experience using engineering environments and tools that support agile development, and especially SAFe, such as JIRA, Rally, VersionOne, Confluence, IBM CLM/ELM