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IT Help Desk Associate

Creative Financial Staffing San Francisco, CA

  • Expired: October 16, 2021. Applications are no longer accepted.
IT Help Desk Associate

We are looking to a IT Help Desk Associate for our client's San Francisco location. This is a unique position working alongside a tight knit team. Our client is a leading private equity firm dedicated to retaining exceptional talent and building partnerships for success.
As the IT Help Desk Associate you will play an important part within our clients IT department and deliver a "white glove" level of support. This position will involve a variety of IT functions, including working on a variety of user facing technologies including desktop operating systems, enterprise productivity applications, endpoint protection and management solutions.

About the company and what's offered for the IT Help Desk Associate:
  • High retention - employees are treated incredibly well
  • Take care of the employees- top notch facilities, free food, cell phone is paid for, etc.
  • Great benefits 100% healthcare covered; Unlimited PTO
  • Fun outings - the San Fran office saw the Golden State Warriors win the NBA championship, the Chicago office rents suites for Cubs games all the time
  • Holiday party is a 2-3 day trip to somewhere nice, where you and a significant other have all expenses covered.
  • Highly motivated team- opportunity to work with a great team of highly motivated individuals- very driven group.

Specific duties for the IT Help Desk Associate position include:

  • Serve as first point of contact for endpoint incident troubleshooting
  • Have a strong background in Microsoft O365 and Windows workstations
  • Understand, troubleshoot, and remediate desktop infrastructure and applications
  • Analyze system reports
  • Strong communication skills to be able to work with stuff, multiple internal teams, and executive users
  • Review and manage ticket queues; prioritizing tickets, and communicating updates to end users
  • Configure and deploy Windows laptops

Preferred Experience and Qualifications for the IT Help Desk Associate:

  • Bachelor's degree in related field preferred
  • 3-5 years of work experience
  • Assist in management and delivering IT related projects
  • Troubleshoot experience with Active Directory, O365, and Windows applications
  • Experience with Antivirus platforms
  • Mobile device management experience is a plus
  • Excellent organizational, verbal and written communication skills
  • Experience with SCCM/MEM or imaging technology is preferred
  • Onboarding


Creative Financial Staffing

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San Francisco, CA
94199 USA



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