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Customer Service Representative

  • Expired: over a month ago. Applications are no longer accepted.
Job Description

Customer Service Representative

About the company and opportunity:

  • Service organization with over 30 years in the business
  • Family-owned with a strong family-oriented environment
  • Employees feel valued and they offer autonomy in your work
  • Stable and reputable- They care about quality and customers!
  • Competitive paid time off offered!
  • Work alongside a dynamic and fun group

Responsibilities of the Customer Service Representative:

  • Ensuring customer orders are received and processed correctly in a timely manner
  • Confirming freight arrangements and provide schedule to customer
  • Contacting customers through phone or in person to provide information about products/services, take orders, answer questions, cancel accounts, or take complaints
  • Keep records of customer conversations, orders, compliants, comments in the system
  • Resolve customers service or billing complaints in a timely manner
  • Refer unresolved customer grievances to designated departments for further investigation.
  • Review insurance policy terms in order to determine whether a particular loss is covered by insurance.
  • Review claims adjustments with dealers, examining parts claimed to be defective and approving or disapproving dealers' claims.
  • Compare disputed merchandise with original requisitions and information from invoices, and submit a request to Accounting to issue an invoice for returned goods

Qualifications for the Customer Service Representative:

  • At least 1-2 years of related experience
  • High attention to detail
  • Strong communication skills
  • Positive and friendly personality who can work in a team setting
Company Description
CFS is a leading, employee-owned staffing firm—the largest one founded by CPA firms. With more than two decades of experience helping companies locate, attract and hire exceptional accounting, finance & IT professionals, CFS has unique resources to better understand hiring needs, attract higher-caliber candidates and assess candidate potential. Established in 1994, CFS today operates 30+ offices across 21 states and the Caribbean. Serving most major U.S. markets and beyond, CFS connects companies with candidates, from entry-level to executive level, temporary to direct hire and project support to interim management.

CFS was named to Forbes’ list of “Best Professional Recruiting Firms” three years in a row and also cited by LinkedIn as one of the “Most Socially Engaged Staffing Agencies” two years in a row!

Creative Financial Staffing (CFS)


9201 Camino Media #115 Bakersfield

Bakersfield, CA



View all jobs at Creative Financial Staffing (CFS)