Customer Service Representative

Customer Service Representative

About the company and opportunity:

• Service organization with over 30 years in the business
• Family-owned with a strong family-oriented environment
• Employees feel valued and they offer autonomy in your work
• Stable and reputable- They care about quality and customers!
• Competitive paid time off offered!
• Work alongside a dynamic and fun group

Responsibilities of the Customer Service Representative:

• Ensuring customer orders are received and processed correctly in a timely manner
• Confirming freight arrangements and provide schedule to customer
• Contacting customers through phone or in person to provide information about products/services, take orders, answer questions, cancel accounts, or take complaints
• Keep records of customer conversations, orders, compliants, comments in the system
• Resolve customers service or billing complaints in a timely manner
• Refer unresolved customer grievances to designated departments for further investigation.
• Review insurance policy terms in order to determine whether a particular loss is covered by insurance.
• Review claims adjustments with dealers, examining parts claimed to be defective and approving or disapproving dealers' claims.
• Compare disputed merchandise with original requisitions and information from invoices, and submit a request to Accounting to issue an invoice for returned goods

Qualifications for the Customer Service Representative:

• At least 1-2 years of related experience
• High attention to detail
• Strong communication skills
• Positive and friendly personality who can work in a team setting