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Customer Service Analyst

Creative Financial Staffing (CFS) San Juan, PR
  • Expired: 25 days ago. Applications are no longer accepted.

The Customer Service Analyst is responsible for providing full quality in customer support and guidance, on products and services offered by the bank. It is also aimed at resolving and addressing any customer's complaint, doubt or need.

Essential Job Functions:

• Responsible for taking calls that are received from customers.
• Know all the products of the institution.
• Responsible for guiding the customer on the products and services offered.
• Return calls requested by customers through Virtual Banking.
• Process debit and credit card requests.
• Process debit and credit card renewals.
• Perform temporary card increases.
• Perform maintenance on credit and debit card accounts.
• Reply emails
• Issue bank references as requested.
• Reset keys and issue new keys to Virtual Banking customers.
• Issue new checkbooks to customers
• Management of various systems.
• Comply with established times to meet the needs, requests and / or complaints of customers.

Education & Experience:
BA in Marketing, Business Administration or Publicity. 2-3 years of experience in Customer Service in Banks, call center or insurance companies.

Creative Financial Staffing (CFS)

Why Work Here?

Exciting opportunity with great benefits!

CFS is a leading, employee-owned staffing firm. With more than two decades of experience helping companies locate, attract and hire exceptional accounting & finance professionals, CFS has unique resources to better understand hiring needs, attract higher-caliber candidates and assess candidate potential. Established in 1994, CFS today operates 30+ offices across 21 states and the Caribbean. Serving most major U.S. markets and beyond, CFS connects companies with candidates, from entry-level to executive level, temporary to direct hire and project support to interim management. CFS has twice been named to Forbes’ list of “Best Professional Recruiting Firms” and twice cited by LinkedIn as one of the “Most Socially Engaged Staffing Agencies." www.cfstaffing.com

Address

San Juan, PR
00912 USA

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