Location: Johnson City, TN
Preferred Knowledge/Skills, Education, and Experience
1. Knowledge of SAP, CRM systems and Quotation tools.
2. 2+ years of practical Customer Support experience supporting industrial, construction, mechanical, and/ or electrical industries.
- Proven ability to meet 97% or better accuracy on weekly orders entered
- Proven ability to follow a variety of guidelines outlined by customers and company standards
- Ability to perform over 10,000 ksh (40 WPM)
- Some prior experience with CRM tools and SAP preferred, but not required
Additional ongoing responsibilities:
- Develop lasting professional relationships within organization such as: plants, warehouses, sales, standard pricing, product managers, and buyers.
- Understand the business unit organizational charts allowing you to escalate and resolve issues within the organization.