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Customer Success Manager

Crawford Thomas Recruiting Charlotte, NC

  • Expired: over a month ago. Applications are no longer accepted.
Job Description

Customer Success Manager -  Microsoft SharePoint Digital Transformations

Remote (East Coast) - Permanent Hire

Our client is a leading software solutions company that specializes in enterprise architecture and digital transformation. Their award-winning solutions help global businesses transition to consolidated and streamlined IT applications.  We're seeking a Customer Success Manager with experience managing clients through Microsoft SharePoint digital transformations.  

As a Customer Success Manager, you will guide and support a portfolio of customers from our amazing base of Fortune 500 companies and prominent public sector organizations. Your mission will be their success – measured in terms of their adoption and use of our software to achieve their goals within Enterprise Architecture or Digital Transformation.

Job Responsibilities:

  • Client management or project management experience with software digital transformations
  • Lead a portfolio of customers through their lifecycle: from onboarding, to adoption, expansion, and maturity
  • Conduct regular proactive meetings with customers – following defined cadences - to understand challenges, keep abreast of team changes, and agree and drive plans and actions that improve adoption and customer value
  • Develop close, highly credible working relationships with senior stakeholders and decision makers, achieving a status as “trusted advisor” based on your product expertise and a demonstrated ability to understand and address customer needs
  • Provide demonstrations of products and solutions to keep customers updated on product development, promote new features, or address minor training gaps
  • Support account expansion activities by identifying opportunities to sell additional products or professional services, and working with Account Managers (Sales) to realize these opportunities
  • Leverage your customer relationships and success stories to deliver case studies and other forms of customer evangelism, such as webinars or user-group presentations, working with the Marketing team
  • Facilitate and achieve timely subscription renewals as a natural outcome of successful product adoption and benefits realization
  • Work closely and collaboratively with other teams – including Sales, Technical Support, Professional Services and Product Management where needed to address client needs, escalate issues or product feedback, or otherwise advocate for the customer
  • Follow departmentally defined processes for collecting customer feedback (such as NPS), assessing telemetry information, or reporting your activities and outcomes to Management
  • Diligently maintain CRM and other relevant systems to ensure holistic, accurate information is kept for each of your accounts, following defined processes

Education, Skills & Experience:

  • Good quality Bachelor’s degree or higher in any subject, with a GPA of 3.0 or above (or equivalent)
  • 3 + years of experience in Account Management, Business Development, Customer Success, Management or Technology Consulting, or another client-facing role
  • Demonstrated technical aptitude and ability to digest and convey technical concepts to business audiences
  • Excellent written and verbal communication skills – comfort communicating with stakeholders of varied backgrounds and levels of seniority, with ability to adapt style accordingly
  • Experience working for a high-growth SaaS business is preferred

Compensation and benefits package:

  • Salary and bonus
  • Health benefits, life insurance, STD, 401k
  • 25 PTO days
  • Remote, work from home environment (candidates must be located in Eastern Time Zone)
  • Upward mobility at an industry leader
  • Great company culture


Please apply to this posting to receive additional details and information from our recruiting team.

Company Description
Crawford Thomas Recruiting is a full-service employee recruitment firm with a focus in the areas of sales, accounting and information technology. We work with industry-leading companies and experienced professionals to provide the best career opportunities and find that perfect match between job seeker and employer.

The success or failure of a company can hinge on its ability to acquire and retain key employees. When the need arises to search for talented professionals, Crawford Thomas Recruiting provides solutions that fit. We intellectually partner with organizations so that we are able to understand how their recruiting needs tie into their business objectives. With that knowledge in hand, we identify premier candidates and provide crucial information in order to achieve recruitment and organizational success.

Crawford Thomas Recruiting services Fortune 500 and Inc. 5000 companies nationwide from our headquarters in Orlando, Florida. Visit our website at www.crawfordthomas.com for all of our open positions!!

Crawford Thomas Recruiting

Crawford Thomas Recruiting is a full-service employee recruitment firm with a focus in the areas of sales, accounting and information technology. We work with industry-leading companies and experienced professionals to provide the best career opportunities and find that perfect match between job seeker and employer. The success or failure of a company can hinge on its ability to acquire and retain key employees. When the need arises to search for talented professionals, Crawford Thomas Recruiting provides solutions that fit. We intellectually partner with organizations so that we are able to understand how their recruiting needs tie into their business objectives. With that knowledge in hand, we identify premier candidates and provide crucial information in order to achieve recruitment and organizational success. Crawford Thomas Recruiting services Fortune 500 and Inc. 5000 companies nationwide from our headquarters in Orlando, Florida. Visit our website at www.crawfordthomas.com for all of our open positions!!

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Charlotte, NC
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