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Customer Service Support Representative / Dispatcher

Crawford Thomas Recruiting Johnson City, TN

  • Expired: over a month ago. Applications are no longer accepted.
Job Description

Customer Service Support Representative – temp to perm - 6 months

LOCATION: Johnson City, TN office

Our client is a large, global publicly traded technology company whose products help improve your company’s efficiency, security and bottom-line through our best-in-class products, solutions and support. They solve business challenges of their customers with innovative technology and solutions through local, caring people and turn their customers into fans by exceeding their expectations.

Overview:

The Associate Customer Service Representative is responsible for receiving and recording service calls and supply orders from customers. The Associate CSR Assists with a wide variety of customer related issues including billing, supply order processing, service related calls; updating order status and other assorted customer inquiries.

Responsibilities:

  • Assisting SBS customers with product related questions and concerns
  • Responsible for the timely and accurate processing of Supply orders and Service calls issues
  • Responsible for customer service support issues including billing, order status and customer inquiries
  • Applies basic query skills to determine reason for call
  • Responsible for obtaining and entering meter reads
  • Responsible for checking other databases (i.e. MICAS) and reporting changes or updates needed in the system to meet customer needs. Assist customers with setting up on MICAS (automate meters and auto replenishment toner)
  • Log and return all voice message calls daily; documenting all required information into database and owning the call to ensure thoroughness and timely resolve to the customer’s satisfaction
  • Thorough understanding of the system data and various screens to accurately respond to customer inquiries

Qualifications:

  • 1-3 years of experience in a customer service environment; call center support experience preferred
  • Professional demeanor when speaking to and corresponding with clients.
  • Strong working knowledge of Microsoft Office Products (Word, Excel, PowerPoint, and Outlook)
  • Exceptional verbal (especially telephonic) and written communication skills
  • Excellent customer service skills including a customer focused attitude
  • Excellent organizational skills and effective time management skills, since the customer service environment requires one to operate in a multitasking, organized, team oriented and fast-paced environment
  • Possess the ability to be self-starting, and understand the need for achievement of tasks in pursuit of goal satisfaction
  • Ability to prioritize job responsibilities in a dynamic fast-paced environment is extremely important

Compensation & Benefits:

  • Work From Home Full-Time!
  • Potential for the contract to be converted to Full-Time w/ salary raise review.
  • Full Medical, Dental and Vision benefits
  • 401(k) Retirement Savings Plan
  • Basic life insurance funded by Employer
  • Short/long term disability funded by Employer
  • Opportunity for advancement – Job Stretch and Growth (Converted to Full-Time once things normalize based on performance)
Company Description
Crawford Thomas Recruiting is a full-service employee recruitment firm with a focus in the areas of sales, accounting and information technology. We work with industry-leading companies and experienced professionals to provide the best career opportunities and find that perfect match between job seeker and employer.

The success or failure of a company can hinge on its ability to acquire and retain key employees. When the need arises to search for talented professionals, Crawford Thomas Recruiting provides solutions that fit. We intellectually partner with organizations so that we are able to understand how their recruiting needs tie into their business objectives. With that knowledge in hand, we identify premier candidates and provide crucial information in order to achieve recruitment and organizational success.

Crawford Thomas Recruiting services Fortune 500 and Inc. 5000 companies nationwide from our headquarters in Orlando, Florida. Visit our website at www.crawfordthomas.com for all of our open positions!!

Crawford Thomas Recruiting

Crawford Thomas Recruiting is a full-service employee recruitment firm with a focus in the areas of sales, accounting and information technology. We work with industry-leading companies and experienced professionals to provide the best career opportunities and find that perfect match between job seeker and employer. The success or failure of a company can hinge on its ability to acquire and retain key employees. When the need arises to search for talented professionals, Crawford Thomas Recruiting provides solutions that fit. We intellectually partner with organizations so that we are able to understand how their recruiting needs tie into their business objectives. With that knowledge in hand, we identify premier candidates and provide crucial information in order to achieve recruitment and organizational success. Crawford Thomas Recruiting services Fortune 500 and Inc. 5000 companies nationwide from our headquarters in Orlando, Florida. Visit our website at www.crawfordthomas.com for all of our open positions!!

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Address

Johnson City, TN
37601 USA

Industry

Business

Website

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