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Customer Success Professional (Entry to mid-level)

Craft Recruiting Marlborough, MA
  • Expired: 17 days ago. Applications are no longer accepted.

We are seeking a Customer Success and Service Professional to join our team! You will be responsible for helping customers by providing product and service information and resolving technical issues.

This positions offers:

  • Accelerated career path into new positions
  • Numerous chances to be recognized for individual accomplishments & contributions
  • Strong platform to move up quickly
  • 8+ year history of successes in their industry
  • Strong financial resources, strong customer base, and strong name brand
  • Quality-focused approach and products
  • Award-winning company culture and work environment
  • Dedicated work/life balance. Enjoy all that life has to offer outside of the office
  • Very few distractions, where people are focused and driven
  • Full stocked kitchen
  • Free luncheons
  • Full insurance benefits
  • PTO, holidays, floating holidays
  • Company sponsored 401(k)
  • FSA
  • Short and long-term disability insurance

Responsibilities:

  • You’ll work directly with their most exciting clients. Their clients are smart people with big goals
  • You’ll take ownership of client issues with your amazing problem-solving skills, and escalate high-risk issues to leads
  • You’ll answer client phone calls, screen shares, and customer chats to resolve issues.
  • Troubleshoot and resolve product issues and concerns
  • Document and update customer records based on interactions
  • Develop and maintain a knowledge base of the evolving products and services

Qualifications:

  • Outstanding written communication skills
  • Previous experience in customer service, sales, or other related fields
  • Ability to build rapport with clients
  • Ability to prioritize and multitask
  • Positive and professional demeanor
  • Excellent written and verbal communication skills

Craft Recruiting

Address

Marlborough, MA
Marlborough, MA
USA

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