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Host Hostess

Crab Du Jour Charlotte ,NC
  • Expired: over a month ago. Applications are no longer accepted.
Job Description

Responsibilities:

  • Greet incoming and departing Guests warmly with a genuine smile and eye contact; escort them to assigned dining area; present menus; announce waiter's name

  • Use visual cues to seat Guests in either the bar or dining area depending on their preference

  • Inform Guest of current promotion and who will be serving them to ensure a smooth handoff to the service staff

  • Answer incoming calls to the restaurant and provide appropriate service

  • Manage the flow of Guests into the Dining and Bar areas, provide accurate wait times to incoming Guests if appropriate

  • Tend to special Guest needs and requests

  • Observant to Guests' needs throughout dining experience to ensure they receive high quality service (i.e. notice a drink refill is needed while seating another Guest and ensuring the drink is refilled prior to getting back to the door).

  • Protect establishment and patrons by adhering to sanitation, safety and alcohol control policies

  • Help dining room staff by setting and clearing tables; replenishing water; serving beverages

  • Issue dining charges by verifying orders; calculating taxes; totaling bill for to-go orders

  • Receive payments by validating credit charges; approving checks; accepting currency; calculating and issuing change for ToGo orders

  • Reconcile cash drawer by proving cash transactions; listing checks and credit card charges for to-go orders

  • Contribute to team effort by accomplishing related results as needed

Requirements:

  • Must be able to read menus

  • Must be able to articulate clear greetings and farewells to Guests, as well as being able to understand requests for assistance

  • Must be able to clearly communicate Guests' needs to W/Ws, Bussers, Managers, etc.

  • Must be able to hear well in a loud environment in order to answer telephone and respond to Guest requests

  • Must be able to walk and stand during entire shift

  • Must be able to reach, bend, stoop and wipe

  • Must be able to articulate clear greetings and farewells to Guests

  • Must be able to understand requests for assistance

  • Must be able to carry trays or supplies (10-30 lbs.)

  • A desire to help out where needed and work as part of a team

  • Passion for providing extraordinary service

  • The ability to thrive in a fast-paced environment

  • An appetite for learning (and great food)

  • Flexibility to work a variety of shifts

  • 6 months experience in a full-service restaurant preferred

  • Must be upbeat, outgoing and positive

  • Must be able to assist Guests and possess great Guest relations skills

  • Ability to work positively in a fast-paced environment

  • Ability to stand/walk and stay focused and alert for extended periods of time

  • Ability to work effectively within a team

  • Ability to effectively communicate on the telephone.

Host/Hostess top skills & proficiencies:

  • Customer Service

  • People Skills

  • Professionalism

  • High Energy

  • Multitask

  • Thoroughness

  • Planning

  • Basic Math

  • Teamwork

  • Attention to Detail

  • Verbal Communication

  • Organized

  • Flexible

  • Management Skills

 

Crab Du Jour

Address

1015 Chancellor Park Drive
Charlotte, NC
USA