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Customer Service Mechanical Support

Coxreels
Tempe, AZ
  • Expired: over a month ago. Applications are no longer accepted.
Job Description

We are seeking a self-starter, quick learner and very motivated and energetic individual to fill our Customer Service position.

 

JOB DESCRIPTION:

The Customer Service role would be responsible for interacting with customers via the phone and email, assisting them in placing/canceling orders, providing product selection recommendations, resolving any issues pertaining to their orders.  Additionally, this individual would be trained as the backup for our high-level Technical Product Support Specialist.  The position would require a significant amount of commitment and focus during the training period to build a high level of product knowledge and industry knowledge as it relates to the position.

 

PRINCIPAL DUTIES/RESPONSIBILITIES:
• Perform daily customer service representative (CSR) general duties.
• Interact with customers via Phone and Email in a professional, courteous and quick manner.
• Assist customers in placing orders

• Assist customers with order modification or cancellation.
• Assist customers in returning merchandise.
• Provide quotations of pricing and lead time on standard product offerings.
• Assist customers who inquire about the status of their orders.
• Assist customers with mid to high-level technical product support.
• Act as a point of contact between department and customers as required.
• Perform other duties as assigned by the Customer Service Supervisor or Customer Service Manager

 

REQUIREMENTS

• High school diploma, GED or equivalent work experience preferred.

• Minimum 5 years of experience with customer service in a call center environment.
• Typing by Touch with speed of over 40 WPM with a minimum of 98% accuracy.

• Experience with, or knowledge of manufacturing processes is preferred.

• A friendly greeting voice, along with a positive and upbeat communication style.

• Verifiable, moderate level skill using MS Office programs and tools.

• Knowledge and ability to work in a CRM database

• Experience with EDI systems. (Not required but preferred)

• Ability to work with general office equipment such as a personal computer, keyboard, fax machine and copier.

 

SKILLS AND ABILITIES:

• Ability to interact with all levels of management.

• Ability to communicate effectively in English, both verbally and in writing.
• Uses good judgment, ability to proactively problem solve.
• Must be organized and have strong time management skills.

• Must be able to multi-task in a fast pace environment
• Must be computer savvy and proficient with Microsoft office suite.
• Bilingual ability a benefit

 

WORKING CONDITIONS:

The work is performed in an office environment, but may require interacting with shipping, which is on the production floor and would require proper safety and security precautions. Appropriate eyewear and footwear will be necessary when accessing the production floor.  Work may require some physical effort in the handling of light materials, boxes, or equipment.  The above job description is not intended to be, nor should it be construed as, exhaustive of all responsibilities, skills, efforts, or working conditions associated with this job.

 

Employment eligibility is verified through E-Verify. It is Coxreels policy to provide equal employment opportunity to all employees and applicants.


COMPENSATION AND BENEFITS:

• Competitive hourly pay - Paid Bi-weekly

• Comprehensive benefits package including Medical, Dental, Vision, Life, Disability, Accidental; Eligibility within 90 days of start

• 401k with company match

• Paid  Holidays, Sick and Vacations

Company Description
Coxreels is the worldwide leader in the reel industry and have been serving customers in residential, commercial and industrial settings since 1923. Currently in our 10th decade under the 3rd generation of family ownership and operation, Coxreels is proud to manufacture the industry's highest quality and widest variety of hose, cord, and cable reels. Our engineering capabilities and manufacturing processes allow us to design and build top quality products for any conceivable application where reels are needed!

Coxreels

Coxreels is the worldwide leader in the reel industry and have been serving customers in residential, commercial and industrial settings since 1923. Currently in our 10th decade under the 3rd generation of family ownership and operation, Coxreels is proud to manufacture the industry's highest quality and widest variety of hose, cord, and cable reels. Our engineering capabilities and manufacturing processes allow us to design and build top quality products for any conceivable application where reels are needed!

Address

5865 S Ash Ave Tempe AZ 85283

Tempe, AZ
USA

Industry

Business

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