Customer Service Representative
CoWorx has partnered with a great client in Phoenix, AZ with multiple openings for Customer Representatives.
These are temporary-to-hire, full-time opportunities!
Pay: $14 an hour
Shift: 1st shift.
Handle all types of customer interaction in a professional manner to maximize customer satisfaction and to promote long term customer relationships.
• Answer the telephone promptly - respond to voicemails promptly
• Handle customer complaints, provide appropriate solutions and alternatives in a timely fashion; follow up to ensure customer is completely satisfied.
• Contact new recurring customers within 3 business days of new start to measure their level of satisfaction.
• Contact all customers who've received an extra service within two (2) business days to determine if we've solved their problem.
• Perform the necessary activities and planning to maximize routing and scheduling efficiency while allowing for quality service.
• Ensure that all service/work orders are completed each month according to their schedule.
• Schedule customer requests for service promptly and efficiently while customer is on the phone.
• Organize route territories at least monthly to reduce unnecessary travel and to maximize the amount of work performed each day.
Job Type: Full-time
- High School diploma required, some college preferred.
- At least one year in a customer service environment required
If this sounds like a company you would be interested in hearing more about, give us a call today! 770.693.1098
CoWorx Staffing is an Equal Opportunity Employer