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Customer Service Representative

Covr Financial Technologies
Boise, ID
  • Posted: over a month ago
  • Full-Time
Job Description

Customer Service Representative

COMPENSATION: Base salary: $17.50/Hr + monthly bonus between $500-$1500.

JOB SUMMARY:

Join A Winning Team!

Our Customer Service Representative (CSR) position is THE stepping stone to learning the insurance industry and preparing to become a licensed agent. We are looking for great communicators that are very coachable who are comfortable working in a call center environment.

This role’s primary responsibility is to support our Agents by handling over-flow calls and following-up on leads from our partner companies. The CSR will provide warm transfers to our agents and schedule future appointments. There’s also several other customer-specific duties to ensure exceptional care for our member clients.

This position is a combination of sales & service and is a critical function to our sales success. Expectation is to handle high call volume, be able to multi-task and grow to become an agent.

ESSENTIAL JOB FUNCTIONS, DUTIES, AND PERFORMANCE RESPONSIBILITIES:

  • Handling call over-flow from telephone queue
  • Transferring calls to agents and setting appointments for call-backs
  • Outbound calling campaigns to Members that got off-track with process
  • Re-harvesting business to alternative sales paths, as needed
  • Coordinating medical Exam follow-ups and assisting with case management tasks, as needed
  • Helping with other duties and projects as assigned
  • Expect to handle 50+ calls day and create 15+ new sales opportunities

JOB SPECIFICATIONS AND QUALIFICATIONS:

Required Education and Experience:

  • High School Diploma or GED Equivalent
  • Ability to get licensed within 90 days. (Covr provides training and pays all licensing fees)

Knowledge and Skills:

  • Excellent verbal communication skills with ability to build phone-based relationships
  • Expertise with both in-bound and out-bound calling
  • Demonstrated ability to accomplish multiple tasks simultaneously in a fast-paced environment
  • Strong organizational and time management skills; must be computer savvy and able to navigate multiple systems
  • Must be a self-starter and ability to learn independently through experience
  • Strong work ethic and high level of personal integrity and accountability
  • Proficient in Microsoft Outlook, Word and Excel
  • Comfortable with routine, repetitive tasks
  • Ability to articulate message quickly and effectively over the phone
  • Drive, desire, and will to grow and succeed

BENEFITS PACKAGE:

Check out our Employee Reviews on Glassdoor and Indeed to learn more about our culture!

We offer a competitive benefits package:

  • Paid Time Off (PTO): 3 weeks to start increasing with years of service
  • Paid holiday’s – 10 days, including two 4-day weekends!
  • Downtown parking subsidy
  • Summer Hours Program
  • Medical, Dental and Vision – 85% of monthly premium paid by Covr for all full-time employees
  • HSA employer contribution
  • Adult and child orthodontia
  • Health Savings Account (HSA) with quarterly company contributions
  • Short-Term and Long-Term Disability
  • 401(k) with company match at 3.5%
  • Company paid Life and AD&D insurance of $25,000 for all full-time employees.
  • Supplemental Life and AD&D insurance up to 5x’s salary for employee up to $300,000
  • Supplemental Life and AD& D plans offered for spouse up to $100,00 and dependents up to $10,000
  • Flexible Spending Accounts (FSAs): medical, dependent, parking and transit

COMPANY OVERVIEW:

Covr is listed as one of Forbes' Top 500 Startup Companies of 2021! Covr is a digital life insurance platform that makes it easy to protect what matters most: you and your family. Covr partners with financial institutions that share the belief that life insurance should be simple and transparent and part of a total financial plan. Through Covr's technology, financial advisors and their customers can research and purchase affordable life insurance from well-known insurance companies without the hassles of the traditional process - all within a matter of minutes. Our employees enjoy a casual dress code, flexible hours, great benefits package, competitive wages, and more. We have a strong culture based on our core values: Client First, Integrity, Innovation, Collaboration, Fun!

REPORTS TO: Sales Manager

DEPARTMENT: Sales, Direct-to-Consumer

WORK SCHEDULE: M-F, either 8-4:30, or 9-5:30pm, MST; may need to flex times due to business needs

LOCATION: Boise, ID

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Covr Financial Technologies

Address

Boise, ID
83702 USA

Industry

Business

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