IT Support Technician I/II

The County of Yuba is currently recruiting for the position of Information Technology Support Technician I/II. Under general supervision this position performs desktop operations system support services throughout the county such as, installs and performs minor repairs to hardware, software, and peripheral equipment; responds to employee help desk inquiries including, answering questions and resolving computer problems in person, via telephone, or from remote location; monitors and manages the County telephone systems; provides computer training; tracks inventory and performs related work as assigned.

Ideal Candidate

The ideal candidate will share ideas and insights with other county staff, and be receptive to the same. Successful candidates will be committed to customer support and education and possess the adaptability to work in a fast-paced environment, while navigating changing priorities. An understanding of the IT Department and the County’s long term goals and objectives are important. Must be a proficient communicator, both verbally and in writing. Strong interpersonal skills are essential for success.

About Information Technology & The County

The Information Technology department continually works to fulfill its mission to provide highly available, innovative, secure, cost-effective, and compliant services for Yuba County and related agencies by partnering with business leaders, implementing appropriate technology and enabling best practices for all government functions. The department plays an important role in helping the county plan for the future. Information Technology ensures that the County is compliant with increasingly strict security requirements and works to minimize exposure to cyber security risks. Additional objectives include supporting and developing more efficient business processes for core public administration and public safety functions, and staying appraised of ongoing changes in technology and continually looking to decrease costs for equipment and services used across the county.

Qualifications

Minimum Level I: Equivalent to graduation from high school, 15 relevant semester units of completed college coursework or relevant post-high school technical coursework and two years of relevant desktop computer operations or telephone systems experience. A list of the coursework must be submitted with application.

Preferred Level I: In addition to the minimum, additional relevant desktop computer operations experience in a public agency setting.

Minimum Level II: 30 relevant semester units of completed college coursework or equivalent relevant post-high school technical coursework and one year of experience at a level equivalent to the County’s class of Information Technology Support Technician I level. A list of the coursework must be submitted with application.

Level II Certification Requirement: Prior to completion of probationary period, successfully complete and maintain a CompTia A+ Certificate or Mitel Enterprise Manager depending on the area of assignment.

Preferred Level II: In addition to the minimum, an Associate’s Degree from an accredited college or university in Computer Science or Management Information Systems and additional relevant computer operations or telephone systems experience preferably in a public agency setting .

Special Requirements: Minimally qualified applicants are required to successfully pass a detailed background investigation which may include Live Scan fingerprinting, and must provide a DMV print out prior to hire. The selected applicant must obtain a valid California Class C Driver’s license within ten days of employment and maintain throughout employment and perform disaster services activities pursuant to Government Code 3100-3109.