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Telecommunicator Trainee

County of Blair
Altoona, PA
  • Expired: March 12, 2023. Applications are no longer accepted.

Essential duties include receiving calls, monitoring radio frequencies, and monitoring intrusion and fire alarms in a fast, courteous, accurate, and efficient manner; ascertaining nature and location of service required; taking action(s) needed to ensure service is provided; documenting response activities; operating console equipped with multiple computer terminals, mapping and camera systems, radio channels, telephone lines, and keyboard, etc.; providing callers with medical and/or other emergency instructions prior to arrival of emergency units; calming callers as needed to extract pertinent information; remaining alert during up to 12-hour shift with consistent steadiness, courtesy, or patience and regardless of workload; completing training as directed; staffing and operating field equipment; and performing other duties as assigned.


Qualifications required are a high school diploma or GED; fluency in English; data entry skills that allow for accurate, efficient recording of communications logged in real-time or later; demonstrated abilities to work, organize, and operate with a high level of productivity when under pressure; demonstrated abilities to effectively handle multiple, differing tasks simultaneously; superior accuracy in all duties; learns and demonstrates capacity for work and essential duties of job via successful completion of 12-week training program through employer consisting of:

a. Three months of full-time classroom training (Monday through Friday, 8 a.m. to 4 p.m.)

b. Three months of hands-on training possibly across all shifts in a 24-hour operation

c. Forty hours of accredited training in telecommunications, APCO Institute or equivalent, and accompanying certification

d. Training in emergency medical dispatching or emergency police dispatch with accompanying certification

e. Working knowledge of or ability to learn policies and procedures of an emergency communications center

f. Knowledge of or ability to learn geography, topography, and environmental characteristics of Blair County

g. Knowledge of or ability to learn use of municipal/county/state road maps.

Must pass post-offer, pre-employment drug screen and criminal background checks. Incumbents cannot use medical marijuana because of federal funding provided to role. Physical requirements of work environment include stamina to work 12-hour shifts, including evenings, nights, holidays, and weekends; frequent periods of sitting; and movement that can include bending, reaching, twisting, turning, kneeling, grabbing, and typing; vision requiring varying focus, distinguishing colors, and long periods of reading a computer monitor; hearing and speaking; manual dexterity; and reliable transportation.


Trainees are enrolled in the pension plan upon hire, which includes a required 5% pre-tax withholding; the remaining provisions of the benefits package begin first of the month following classroom training and include 90% employer-paid PPO healthcare with vision and three-tier prescription components, public employer's equivalent of a 401(k) plan, sick time, short-term disability, term life insurance, a menu of voluntary benefits with dental and Aflac, 14 annual paid holidays, and other time-off provisions. Trainees start at $13.88/hour. If graduate and placed onto the work schedule, pay increases to $16.30/hour. EQUAL OPPORTUNITY EMPLOYER.

County of Blair


Altoona, PA
16603 USA
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