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Country Store Associate

Countryside Cooperative Amery, WI
  • Posted: August 23, 2019
  • Part-Time

Country Store Associate




Level
Entry

Job Location
Amery Country Store - Amery, WI

Position Type
Part Time


Job Posting

The Country Store in Amery is hiring a part-time associate to work 20 hours per week from 1:00pm-6:00pm three (3) days per week and Saturdays from 8:00am until 1:00pm.
The successful candidate will have strong customer service skills and be proficient on a computer. Candidates must be at least 18 years of age, able to obtain an operator's permit from the City of Amery for alcohol sales and pass a pre-employment drug screen.

Job Description

Position Summary
TheCountryStore Associate supports the daily operations of the Country Store and serves our customers in a friendly, professional, courteous and efficient manner resulting in satisfied customers and repeat business.
Position Responsibilities
Customer Service

  • Promotes a customer-focused environment by providing friendly, courteous and helpful service that provides customers with desired products, services and experiences
  • Greets customers entering the store and thanks customers for their business after a sale
  • Looks for ways to assist the customer and offers carry-out service when appropriate
  • Communicates respectfully and effectively with customers and listens to their concerns
  • Answers customer questions and resolves complaints in a timely and efficient manner
Store Operations
  • Prioritizes needs for the day and utilizes lists to ensure all tasks are accomplished
  • Ensures cash drawer is accurate and has adequate change at the beginning of a shift
  • Completes customer purchases by scanning or manually entering the prices of items into the cash register, subtracting any coupons or discounts, totaling the purchase, collecting payment, returning any change owed, issuing a receipt and bagging goods
  • Requests additional identification as needed for payment by check or charge card
  • Records all sales promptly and accurately according to company policy
  • Counts the money in the cash drawer to ensure that it equals sales at end of shift
  • Separates and totals charge forms, return slips, coupons and other noncash items
  • Performs merchandise returns and exchanges according to company policy
  • Completes shift checkout sheet accurately, neatly and timely per company guidelines
  • Receives product deliveries and ensures accuracy of order and invoice
  • Minimizes controllable expenses by following company guidelines regarding the handling of spoilage, breakage and items for store use
  • Prices merchandise, stocks shelves and rotates product throughout the store as needed
  • Maintains inventory and orders merchandise from assigned vendors as needed
  • Eliminates or reduces financial losses due to theft by modeling ethical behaviors
Sales and Marketing
  • Understands the features and benefits of products and their location within the store
  • Regularly practices suggestive selling by asking customers if they would like to include an additional purchase or recommending a product that might suit the customer
  • Assists with in-store promotions, merchandising techniques and marketing displays
  • Identifies and makes suggestions for store, process and sales improvements
Housekeeping
  • Maintains a safe working area and keeps walkways clean of slip or trip hazards
  • Follows company and location safety policies and promptly reports any and all accidents by employees, customers and vendors that occur on company premises
  • Performs housekeeping activities as needed including: sweeping and mopping floors, cleaning and servicing restrooms, emptying garbage, and dusting and cleaning store
  • Ensures that shelves and product is well organized, neat and tidy
  • Maintains and cleans the grounds and parking lot
Other Duties
  • Enforces Countryside's credit policy; does not charge to cash customers
  • Reports to work for scheduled shifts, on-time, appropriately uniformed and ready to work
  • Clocks in and out on the computer accurately for each shift
  • Trains and communicates new procedures to coworkers as necessary
  • Participates in department, team and all staff meetings
  • Accepts and offers feedback and suggestions openly and respectfully
  • Accepts direction willingly and follows through with delegated tasks
  • Learns and adapts to new tasks or situations quickly and cooperatively
  • Maintains open communication with manager and coworkers
  • Promotes Countryside by maintaining a positive attitude and professional image
  • Understands and adheres to Countryside Cooperative's mission, vision and values
  • Establishes performance goals and works to achieve those goals
  • Abides by policies set forth in the Employee Handbook
  • Performs any and all related duties as assigned by manager
Education and/or Work Experience Requirements
High school diploma or GED; customer service experience; forklift certification preferred
Required Knowledge and Skills
  • Effective communication, interpersonal and listening skills
  • Good customer service skills
  • Basic mathematical skills
  • Ability to read, interpret and follow instruction
  • Ability to prioritize tasks and multi-task
License and Certification Requirements
  • Wisconsin Alcohol Seller/Server Training (age 18 and older)
Physical Requirements and Working Conditions
Work is performed in a country store and warehouse environment. This position requires the ability to stand and walk for up to 8 hours; sit, climb, stoop, kneel, crouch, crawl and lift and carry up to 25 pounds regularly, 50 pounds frequently, and 75 pounds occasionally; occasional exposure to fumes or airborne particles, outside weather conditions, and temperature extremes.

Countryside Cooperative

Address

Amery, WI
54001 USA

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