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Records Services Coordinator

Council of Landscape Architectural Registration Boards Reston, VA
  • Posted: 5 days ago
  • $40,000 Annually
  • Full-Time
  • Benefits: Vision, Medical, Life Insurance, 401k, Dental

Summary of Position

The records program coordinator has primary responsibility for work directly related to the Council Record and Certification program. He/She also provides customer support for landscape architects seeking licensure in one or more jurisdictions in North America and to candidates taking the Landscape Architect Registration Examination. She/he also provides administrative support for CLARB’s Council Record program by providing data entry and product fulfillment.

Essential Duties

  • Answer, screen and transfer inbound phone calls
  • Evaluate professional credentials against CLARB’s Standards of Eligibility for Certification
  • Provide customer support by assisting the customer through the licensure process
  • Resolve customer issues and concerns through email and phone by clarifying the customer's complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem; expediting correction or adjustment; following up to ensure resolution
  • Transmit professional and emerging professional credentials to state and provincial regulatory boards in support of licensure
  • Maintain customer records by updating account information
  • Resolve exam candidate administrative problems and inquiries
  • Perform other duties as assigned

Qualifications

Must communicate accurately and clearly both orally and in writing; pleasant telephone manner; able to think on feet when dealing with callers; be customer service oriented with a “can do” approach to work. Three years of experience in professional records systems. Experience in Microsoft Office 365 is essential and Microsoft CRM a plus. Must be well organized and detail oriented and the ability to manage multiple deadlines.

Education

  • High School Diploma required
  • Associates or Bachelor’s degree preferred

Special Knowledge, Skills and Abilities

  • Ability to actively listen and convey information, verbally and in writing, to staff, members, candidates, licensees, volunteers, vendors and other stakeholders.
  • Ability to work quickly and accurately, and pay attention to detail.
  • Ability to work as part of a team in a collaborative, constructive, and productive fashion.
  • Think and act with discipline on a consistent basis.
  • Work effectively and efficiently without close supervision.
  • Ability to organize and implement projects and tasks within an allotted timeframe.
  • Possess a “continued learning” mindset.
  • Efficiently utilize Microsoft Office 365 applications including Word, Excel, Outlook and other productivity enhancing tools.
  • Ability to diagnose a problem being raised and quickly provide a solution.
  • Ability to accurately input and retrieve data of the CRM database.
  • Ability to regularly work in both an office and remote environment

Council of Landscape Architectural Registration Boards

Why Work Here?

Great team with passion for the organizations goals and a committement to their fellow team members.

The profession of landscape architecture is licensed within 50 U.S. states, three Canadian provinces, and Puerto Rico. The Council of Landscape Architectural Registration Boards (CLARB) is an association of state and provincial licensure boards that regulate the profession in those jurisdictions. CLARB supports the regulation by providing a uniform professional examination that ensures that licensees have the knowledge, skills and abilities to practice in a way that protects the public’s health, safety and welfare. CLARB also provides a professional record keeping system that enables licensees to efficiently work in multiple jurisdictions and supports its member boards in the pursuit of regulatory excellence.

Address

1840 Michael Faraday Drive, Reston, VA
Reston, VA
USA

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