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Business Systems Support Analyst

Council for Professional Recognition
Washington, DC
  • Posted: over a month ago
  • Full-Time
  • Benefits: medical, vision, dental, life insurance,
Job Description

JOB SUMMARY

Works with IT Manager and vendors to design, develop and implement required business systems solutions in support of organizational goals. Supports the development and installation of new systems and enhancements to existing systems. Uses available tools and utilities to provide necessary database maintenance activities and reporting. Assists with the configuration of business systems tools to meet organizational functional needs.

 

JOB RESPONSIBILITIES

 

Business System Support

 

· Performs system administration and management functions for core business systems.

· Ensures business systems are monitored and tuned to ensure acceptable levels of performance.

· Plans and implements the synchronization of data across multiple development, testing and production environments

· Evaluates the merits/ benefits of available system upgrades and enhancements

· Provides system support management related to all technical aspects of implementing YourCouncil product functional enhancements and executing major release upgrades.

· Conducts project life cycle management, develops project plans, completes all appropriate documentation and notifications to obtain resolution within established time frames.

· Provides input to the development of corporate IT standards and policies to ensure compatibility and integration throughout the company.

· Stays current in new IT technologies to maintain high level subject matter expertise.

· Coordinates software user/acceptance testing activities for new enhancements and system upgrades.

· Work with external vendors and partners to develop system integrations using API and other technologies

 

 

 

Client-side Troubleshooting

 

· Serves as a single point of contact to the organization for Business Systems related problems.

· Support external Technical Support Partner in resolving user issues where necessary.

· Provides support and incident resolution for applicable Council software, both commercial and proprietary.

· Uses available resources to research, resolve and recommend solutions for the most complex and critical systems.

· Serves as subject matter expert for most complex and critical database technologies.

 

Data Reporting & Management

 

· Works closely with team leaders to ensure access to data and metrics as needed.

· Works with managers to develop required departmental reports using YourCouncil database and reporting tools (BOXI, Crystal and Tableau)

 

System Test Management and execution

 

· Responsible for developing test plans, scripts and perform related system testing for new products and product changes.

Professional Development

 

  • Enhances job knowledge by participating in educational opportunities; reading professional publications; maintaining personal networks; participating in professional organizations.

Departmental Training

 

  • Enhances department and organization knowledge for accomplishing goals of new and existing projects/initiatives by creating and conducting applicable training.
  • Explores opportunities to add value to Council’s job accomplishments related to implementing new projects and initiatives.
  • Recognized as subject matter expert for most complex and critical business system and technologies.

 

 

 

Other

  • Works as a team member to ensure the efficient and effective operations of the Council’s strategic goals and objectives.
  • Complies with guidelines as specified in the Employee Handbook.
  • Performs other duties as assigned and/or needed.

 

KEY RESPONSIBILITIES

· YourCouncil Database Operations

· Business System Management and Support

· Systems design and implementation

  • Client-side Troubleshooting

· Data Reporting & Management

· System Test Management and Execution

· Professional Development

· Departmental Training

 

REQUIRED QUALIFICATIONS

 

· Associate degree required in related field(s). Bachelor’s degree preferred.

· 4 to 6 years of work experience supporting multiple projects and or one large project.

  • Ability to communicate effectively, both orally and in writing.
  • Must possess strong skills in Microsoft SQL Server
  • SQL Development – ability to write and troubleshoot SQL Code and design (stored procs, functions, tables, views, triggers, indexes, constraints).

· Technical competence in Windows operating systems, Windows 7, Windows 10, and Office products.

· Effective project management techniques; principles and practices of effective management.

  • Expert experience in implementing operational automation.
  • Ability to use independent judgment to manage and impart confidential information.
  • Database management skills including querying, reporting, and document generation.
  • Ability to make administrative/procedural decisions and judgments.

· Initiative and Creativity

· Strong Attention to Detail

· Ability to work independently, and efficiently, but also within a collaborative team

Knowledge

· SQL

· YourCouncil Business System

· Reporting tools (Tableau, BOXI and Crystal)

  • Must possess strong skills in Object Oriented Database Development.
  • Current acceptable IT practices and procedures.

 

 

 

 

Physical Demands:

Note: The physical demands described herein are characteristic of those that must be met to successfully perform the essential functions of this position. Constantly operates a computer. Regularly required to maintain a stationary position, move about the office, determine what others have said or written, and frequently converse with others and exchange accurate information.

Regularly required to sit, stand, bend, reach, and move about the office. May also include occasional bending, stooping, squatting, and/or pushing and pulling or moving, e.g., to pack, unpack, and/or move cases. Walking up and down stairs, often while carrying objects.

Required to move, raise, reach, and/or retrieve binders, books, boxes, and files up to ten (10) pounds (lbs.). Sporadically, could be responsible to move, raise, reach, and/or retrieve binders, boxes, cases, and/or files weighing as much as 25 lbs. (Assistance may not always be available.)

 

 

Company Description
About the Council for Professional Recognition

The Council for Professional Recognition (the Council), headquartered in Washington, DC, was founded in 1985. The Council promotes improved performance and recognition of professionals in the early childhood education of children aged birth to 5 years and works to ensure that all professional early childhood educators and caregivers meet the developmental, emotional, and educational needs of our nation's youngest children.

The Council operates the Child Development Associate® (CDA) National Credentialing Program and administers the CDA credential. The CDA Program is designed to provide performance-based training, assessment and credentialing of early child care staff, who work in all types of early care and education programs - Head Start, pre-k, infant-toddler, family child care, and home visitor programs. The Council sets policies and procedures for assessment and credentialing, publishes the Competency Standards and other materials used for CDA credentialing, administers the assessment, and awards the CDA credential.

The CDA is the most widely recognized credential in early childhood education (ECE) and is a key stepping stone on the path of career advancement in ECE. Over 800,000 educators have received their CDAs in preschool, infant/toddler, family child care and home visiting.

The Council is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, protected veteran status or other legally protected status.

Council for Professional Recognition

Why Work Here?
Awesome place to work!

About the Council for Professional Recognition The Council for Professional Recognition (the Council), headquartered in Washington, DC, was founded in 1985. The Council promotes improved performance and recognition of professionals in the early childhood education of children aged birth to 5 years and works to ensure that all professional early childhood educators and caregivers meet the developmental, emotional, and educational needs of our nation's youngest children. The Council operates the Child Development Associate® (CDA) National Credentialing Program and administers the CDA credential. The CDA Program is designed to provide performance-based training, assessment and credentialing of early child care staff, who work in all types of early care and education programs - Head Start, pre-k, infant-toddler, family child care, and home visitor programs. The Council sets policies and procedures for assessment and credentialing, publishes the Competency Standards and other materials used for CDA credentialing, administers the assessment, and awards the CDA credential. The CDA is the most widely recognized credential in early childhood education (ECE) and is a key stepping stone on the path of career advancement in ECE. Over 800,000 educators have received their CDAs in preschool, infant/toddler, family child care and home visiting. The Council is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, protected veteran status or other legally protected status.

Address

Washington, DC
USA

Industry

Business

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