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Accounting Software Customer Support

Cougar Mountain Software Boise, ID
  • Expired: 28 days ago. Applications are no longer accepted.

About you:

1. Manage and resolve the customer support queue including support escalations when requested.

2. Acting as a front-line contact for customers while providing troubleshooting assistance to customers with their accounting software.

3. Develop and maintain a constructive working relationship with other departments and internal customers.

4. Provide empathetic, courteous, quality customer service and complete duties in an accurate and timely manner.

5. Maintain a positive, problem-solving approach and spirit of cooperation in a team environment.

6. Ability to navigate through multiple computer applications with speed and accuracy.

7. Maintain a high level of world class customer service/professionalism to a wide range of customers.

8. Recommend products and services that suit the customer’s needs.

Qualified Candidate will possess the following experience:

Bachelor’s degree in accounting, or Finance

Knowledge, Skills and Abilities:

  • Organized and detail oriented.
  • Superior communication skills including reading comprehension and written communication.
  • Understanding of Cougar Mountain Software applications a plus along with Microsoft SQL server.
  • Basic Excel knowledge.
  • Demonstrated leadership abilities.
  • Ability to prioritize work for self and others where applicable.
  • Ability to work with clients and to gain their confidence and cooperation.

Cougar Mountain Software

Why Work Here?

Great company culture.

Cougar Mountain Software has been helping small business and non-profit customers use their accounting systems to achieve their goals, make better business decisions, gain confidence in their financial information, and protect their organizations from fraud and embezzlement for over 34 years. Customers rave about our products, support, and services, which are delivered by Business and Accounting Experts. We are located in Boise, ID, one of the most desirable places to live in the United States. If you are looking for a high-tech community that enjoys the pursuit of both profession and recreational excellence, it can be found here. We’re a vibrant and growing tech-centric city without the crowds, congestion and high cost of living. We are an equal opportunity employer committed to diversity in the workplace and invest in our employees by offering training and education assistance programs. Cougar Mountain Software offers competitive wages and excellent benefit packages.


7180 Potomac Drive, Boise ID 83713
Boise, ID