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Customer Service Representative

Corporate Ladder Search Partners, Inc. Kent, OH
  • Posted: 23 days ago
  • Full-Time

Our Client, located in Stow, Ohio, has an opening for an International Customer Service Representative (CSR). Being a global organization with over a century of specialized experience within their industry, they have developed and maintained a strong reputation of quality and performance. This is a great opportunity to work with a company that not only offers competitive compensation and fantastic benefits, but also a great work-culture! Not to mention, working with such a well-know company with representation in over 100 countries around the world would be a great resume booster. Don't miss out on this incredible opportunity! APPLY TODAY!

*Must have prior experience handling customer inquiries and order entry for International clients*

Typical responsibilities are, but not limited to:

  • Transfer order information from customer purchase order, phone call, emails, faxes or portals (Ariba, Elimica, SAP, Transplace/M33, etc.) into our system for order processing. Ā·
  • Check for order input accuracy, inventory availability, correct pricing, customer requirements, etc.
  • Maintain customer account in the system by entering any new and updated customer and account information.
  • Communicate internally to proactively resolve any issues associated with processing an order.
  • Communicate professionally with customers and their corresponding account managers and agents/distributors.

Requirements:

  • A rigorous attention to detail is absolutely necessary
  • Strong organizational skills
  • Excellent communication skills
  • Excellent computer skills (Microsoft Outlook 2010 a must)
  • Strong typing and grammatical skills
  • 10-key calculator skills
  • Strong math skills
  • Experience in customer service/order processing; especially for a chemical company or rubber/plastics company is a plus
  • Experience with export processing is a plus

ā€‹*No opportunity for remote work*

Corporate Ladder Search Partners, Inc.

Proven, professional Recruiting and Staffing Firm based in Northeast Ohio. Our specializations include accounting, finance, human resources, administrative and customer service. We are known for our trusted, confidential, and collaborative approach to identify and retain the best talent in the marketplace. If you are looking for a career within a growing company with an amazing culture, and you value a work life balance, contact us about this fantastic opportunity with our client!

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