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Customer Service Representative

Corporate Ladder Search Partners, Inc. Canton, OH
  • Expired: over a month ago. Applications are no longer accepted.

Our Client in Canton, Ohio is looking to hire a temporary Customer Service Representative to assist with the 2nd shift. Must be willing to work Friday - Tuesday 3pm - 11:30pm.

RESPONSIBILITIES

  • Respond to and assist customers who communicate via e-mail or telephone with service problems and requests
  • Responsible for accurately relaying customer needs to appropriate field management and technical associates
  • Respond to and assist internal customers who use e-mail or telephone to retrieve new service information, input service information into the database for historical purposes, relay system messages, and perform customer service related administrative functions
  • Respond to customer network operation centers that use Auto-dispatch Systems. Provide for appropriate acknowledgment of call by accurate coding
  • Provide proper handling of customer dissatisfaction issues and escalation of urgent service needs via message to appropriate personnel or transferring caller
  • Call customer sites in attempt to locate service engineers working out of pager range. Monitor outstanding pages to ensure customer service engineers are notified of urgent calls
  • Perform quality audits as required
  • Perform on-the-job training as required
  • Participate in meeting group service objectives of a 24-hour/7 day call center through contribution to capacity
  • Place after hours part orders

REQUIREMENTS

  • Perform other functions as required for the successful operation of the organization
  • HS Diploma/GED
  • Personal Computer, Windows Software experience
  • Assignments require some investigation and some independent judgment

Corporate Ladder Search Partners, Inc.

Proven, professional Recruiting and Staffing Firm based in Northeast Ohio. Our specializations include accounting, finance, human resources, administrative and customer service. We are known for our trusted, confidential, and collaborative approach to identify and retain the best talent in the marketplace. If you are looking for a career within a growing company with an amazing culture, and you value a work life balance, contact us about this fantastic opportunity with our client!

Address

Canton, OH
USA

Website