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Call Center - Team Lead

Cornerstone Staffing Edison, NJ
  • Expired: 27 days ago. Applications are no longer accepted.

Call Center Team Lead Representative

A B2B Call Center in Edison, NJ is searching for a driven Call Center Team Lead Representative to join a progressive, dynamic company. This is a fast paced and friendly environment, even supplying snacks throughout the day! Competitive starting salary with room for growth! Medical insurance is made available for this Call Center Team Lead position as well as paid holidays and sick time.

Job Requirements for Call Center Team Lead:

· Monitor calls on a daily basis for future coaching purposes

· Document evaluations – qualitative and quantitative – using NCC Auditing form

· Prepare reports as requested by management

· Assist management with new hires

· Monitor call center floor for quality assurance by direct observation

· Communicate issues directly to management and coach call center representatives, as directed by Call Center Manager

Job Description for Call Center Team Lead

· Minimum 2 years work experience as a call center, customer service or tele sales rep

· Hours: 1st Shift - M- F: 8:30am to 5pm

· Strong working knowledge of call center scripts, processes, technology and organizational procedures

· Excellent written and verbal communication skills

· Strong interpersonal skills

· Attention to detail

· Have Own Reliable Car within 45 min. driving distance from job site

· Legal to work in the USA - Must provide Government ID's for validation

· The Call Center Team Leader will provide support services to the Call Center Manager by (1) Ensuring calls are audited for quality standards, (2) Providing training support for Call Center Representatives and (3) Monitoring activities on call center floor.

If you or someone that you know is interested in this great Call Center Team Representative opportunity, please call today for an immediate appointment for an interview at 732-251-2244

Apply by Text: Text words "LeadNL" to 732.251.2244 to get address or book an appointment (appointments are seen 1st)

Apply by Email: send email with your full name, phone number, and "LeadNL" to spotswood@cssitalent com or Apply on our company site TODAY!

Cornerstone Staffing

Why Work Here?

Amazing company Culture, Fast Pace Environment, Innovative Company

Since 2003, CSSI has grown from a neighborhood staffing provider to a $100 million national firm. We employ thousands of people at hundreds of companies across the country. For short-term temporary needs, a large volume of employees for a project, or a critical professional hire, our dedicated staffing industry experts will conduct targeted searches to identify top talent for your administrative, clerical, light industrial and transportation positions. Our Staffing Consultants combine deep-seated knowledge of staffing industry best practices with an entrepreneurial management style to meet your workforce needs. We uphold the American Staffing Association Code of Ethics while striving to further the success of the clients we serve. A woman-owned enterprise, widely respected as a diversity vendor, the company also proudly supports activities and events in the communities where we work and live. Our process is high-tech, but our practice is high-touch. While CSSI Transportation has offices coast to coast, we pride ourselves on our local, friendly service. Our staffing consultants combine deep-seated staffing industry best practices with home town support. If you're seeking a position in finance and accounting, office and professional or a position in manufacturing or distribution, our recruitment experts will work with you to help find your next great career Whether you are seeking a temporary position, temp to hire, or a direct hire opportunity, our dedicated team of staffing professionals is here to help you! Awarded the Best of Staffing by Inavero, Cornerstone puts 7 people to work every hour! Contact us today to make the next hour yours! Join us at: Facebook | Twitter | LinkedIn | Instagram


Edison, NJ